Numerous reviews highlighted slow service, long wait times, and unresponsive staff, leading to customer dissatisfaction.
Food Quality
Many customers reported cold, poorly prepared food, including dry wings and incorrect orders, contributing to a negative dining experience.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms, which detracted from the overall atmosphere.
Staff Attitude
While some staff were praised for their friendliness, many reviews noted dismissive or rude behavior from servers, impacting customer satisfaction.
JJ
j
Jan 1, 2026
5.0
I went in today, New Year’s day. Kathrin was my server and was amazing. She kept her composure calm and was nice and helpful the whole time despite it being extremely busy from new years. We received excellent service from her and i hope this is recognized!!
PL
Pedro Lopez
Dec 26, 2025
1.0
Same problem as in Hobbs, NM. They take too long to serve and there are many empty tables. Terrible service.
KG
Kabel Gebeke
Dec 23, 2025
5.0
Our server / bartender was amazing, very helpful and attentive. Food came out good but not as fast as the drinks.
FG
Fabian Gonzalez
Dec 21, 2025
5.0
La comida para mis amigos y para mí estaba fría, ¡fría, no tibia! De resto, todo bien.
KH
Kelly Hooks
Dec 4, 2025
1.0
We came here twice and gave it a second shot. Both times the bartenders were dismissive and rude. Took 15 minutes to serve us while people had chairs “saved”
We were told that you have to he seared at the bar to be served. Needless to say we left dissatisfied and will not return to BWW. We work in the hospitality industry and this was deplorable to say the least.