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Arby's

3.4
(806 reviews)

Business Details

1305 W Pierce, Carlsbad, NM
88220, United States
(575) 885-0369

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1305 W Pierce, Carlsbad, NM
88220, United States

Hours

Reviews

3.4
806 reviews
5 stars
238
4 stars
194
3 stars
149
2 stars
69
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of exceptional and poor service, with some praising friendly staff while others experienced rudeness and lack of attention.

Food Quality

The food received mixed reviews; while some customers enjoyed their meals, others found them lacking in taste or freshness.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and kitchen, with reports of flies and unsanitary conditions.

Operational Issues

Customers faced problems with service availability, including locked doors during operating hours and issues with mobile orders.

Atmosphere

The restaurant's atmosphere was described as bland and in need of updates, contributing to an overall negative dining experience for some.
  • EG
    Ernesto Garcia
    Feb 5, 2026
    5.0
    Went there for lunch. The staff was amazing ( I had a complicated order.) they made sure it was exactly as I wanted. The restaurant was clean. Food was fast and very good. 100 out of 10. I definitely will be coming back!
  • MF
    Martin Fossland
    Oct 27, 2025
    1.0
    Can't rate the food because I was refused service. I showed up shortly after 8:00pm found the door locked. I knocked and a blond young man with a pony tail came to the door. I inquired about the door being locked when the sign clearly stated dine in was open until 9:00 pm. I said I was wanting to come in and order. The young man said the lobby was closed. I explained that the sign said open till 9:00pm. His answer was I know what it says the lobby is closed. He then closed the door and locked it. I tried to call and speak with the manager, No Answer. I have enjoyed eating at Arby's for most of my adult life. That trend just ended. I will be contacting corporate as well. I work hard for my money, too hard to be treated so rudely. I intend to share this review and my experience with all of my 10,000 plus social media contacts! This is not over.
  • NN
    N7141L
    Oct 13, 2025
    4.0
    Food is good and fast if you order on the app prior to your arrival! The restaurant needs to be updated. EV fast charging available from the parking lot.
  • WW
    Wall
    Oct 4, 2025
    1.0
    Ice cream Machine wasn't working. That's all I went there for.
  • NM
    Nanci Moon
    Sep 20, 2025
    5.0
    Very quick service and good sandwiches

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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