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Numerous customers reported rude and unhelpful staff, with many experiencing incorrect orders and long wait times.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items and incorrect orders, leading to customer dissatisfaction.
Management Concerns
Feedback indicated poor management practices, with complaints about rude managers and lack of accountability for service failures.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty dining areas and concerns about food safety.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food experiences, particularly with mobile orders.
JM
Jonathon Madrid
2 days ago
1.0
Slowest service I have ever seen. I sat in line for literally 30min trying to just pick up my mobile order on my lunch break and sat there so long I had to leave without my food so I could get back to work in time. This McDonald's sucks.
RC
Richard C
Nov 14, 2025
5.0
We come to this location quite often and the food is always good and there is usually fast and friendly service.
RC
Robert Chase
Nov 3, 2025
1.0
This McDonald's sucks every time I order either by door dash or curbside they mess up my order I was just there today and ordered in the app and waited in curbside parking for like 20 minutes till I finally go in to find out they gave my order to someone else won't be ordering from McDonald's again
YT
Yiro TheHero
Oct 26, 2025
1.0
I get into line and was skipped by 5 cars. So I pulled to the window gave my mobile code. Went to second window and was told to move to number one. I refused and stayed because I have been skipped in line for 5 cars. As well when I pull into the side spots I have to wait an additional 20 minutes! ( this isnt the first time being skipped at the drive thru or having to wait for over 20 minutes) manager gets mad and rolls her eyes and sighs. ( keep in mind the app is advertised as skip the line) They then proceeded to make me wait and delivered the food to the person behind me in line. Im not sure what the employees said to the car behind me but it wasn’t good because as they left they honked at me and flipped me off. The car behind them also did the same thing after there food was brought to them. The first car then proceeded to wait for me and follow me home. The rude actions of the manager and the employees not only endangered me but my 3 children in the car. The man got out of the car at my house and proceeded to try to fight me which really scared my children. If that wasnt enough when it was time to eat they had all my children's plates half open by not placing the eggs in properly. ( looks as if they threw in there to be rude or rushed) so now my kids couldnt eat because of these unsanitary practices and the rude attitude the manager has put on, this behavior obviously affecting the employees to in turn be rude to the customers as well as if its an okay practice. This isnt the first time this manager has been rude to me. It seems as if there are on a time quota to get out as many orders before a timer goes off or something or they get docked if the order takes to long! It seems like she only cares to get the orders she deems more important out on her time
SS
saddam
Oct 23, 2025
1.0
The guy who was taking orders/cashiering in drive through was extremely rude. He was a “bigger guy” with long blonde hair in a pony tail. Family member mispronounced a word and he kept making fun and laughing obnoxiously the whole time. all around 8:50-9:00pm 10/23/25. He then got our order wrong so we let him know it was wrong and he catched an attitude quickly and slammed the drive through window and kept saying “I KNOW” “MISCLICKED. YEAH IK” while not letting us finish our sentences to let him know what he got wrong. Strange behavior
What are the operating hours for McDonald's in Bernalillo, NM?
McDonald's in Bernalillo is open 24 hours every day, with all-day drive-thru service available.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Thursday from 5:30 AM to 10:30 PM, Friday and Saturday until 11:00 PM, and Sunday from 6:00 AM to 10:30 PM.
What services does McDonald's Bernalillo offer for pickup and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I order McDonald's food online for this location?
You can place orders online through McDonald's delivery site at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on Apple and Android app stores.
What payment options are accepted at McDonald's Bernalillo?
The payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's Bernalillo offer a drive-thru service?
Yes, this McDonald's location offers a 24-hour drive-thru service every day.
Are there any nearby medical or dental services close to McDonald's Bernalillo?
Yes, Rio Dental & Orthodontics and Ultimed Urgent Medical Care are nearby, which might be convenient for appointments before or after your meal.
What banking options are available near McDonald's Bernalillo?
There are several banks and credit unions nearby, including Del Norte Credit Union, PNC, BBVA, Century Bank, State Employees Credit Union, First Convenience Bank, and New Mexico Bank and Trust.
Are there nearby retail or shopping locations to visit along with McDonald's?
Yes, nearby retail options include Famous Footwear, Verizon, Walmart Grocery Pickup and Delivery, and Walmart Photo Center.
Does McDonald's in Bernalillo offer any rewards or loyalty programs?
Yes, you can earn points for free food through MyMcDonald's Rewards.