Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.6
753 reviews
5 stars
321
4 stars
156
3 stars
92
2 stars
47
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised friendly service while others reported rudeness and mistakes in orders.
Food Quality
Frequent complaints about food being stale, cold, or incorrect; some customers enjoyed their meals but many noted issues with freshness.
Availability Issues
Customers reported being frequently out of key menu items, particularly roast beef, and experiencing long wait times due to staff shortages or shift changes.
Cleanliness and Environment
Some reviews mentioned cleanliness and a pleasant atmosphere, while others noted unsanitary conditions and poor employee hygiene.
- HHHaha HahaJan 1, 20261.0Basically, we came to this place in some time of August in the place, IT WAS A MESS!! Also the tables were filled with ketchup and other stuff that isn't better. When we got the food the stuff were so dry, I got food poisoned because of these people, if you want to come to be sick, come to this place in Belen, and they also food poisoned my daughter. She felt sick for 3 days! How can this place be more disgusting than how it is. What a horrible place to eat in Belen.
- LELX EtcDec 15, 20251.024 hrs??? Never open when I pass thru
- DCDavid ChesterNov 13, 20252.0So I stopped there tonight ordered a Gyro combo and a five piece chicken strip combo both with curly fries large they had me pull up and brought me out the food as soon as the bag was in my hand I reached in to grab some curly fries and I put it in my mouth and it was hard as a rock. I pulled away thinking well maybe it’s just the top couple. So I continue to drive home well before I got to my house, I realized both boxes of fries were like rocks super hard so I called the manager and she looked up my order and told me it had been 20 minutes since I ordered it they’re not gonna be fresh that long fine yeah I may have ordered it 20 minutes ago, but I only live nine minutes away from the store, which means it took them 11 minutes just to get me my food and like I said the first one I tried was before I even left their parking lot. She did offer free fries on my next visit so I’ll give her that but at the same time she made it seem as if it was my fault that they were hard because I had ordered them 20 minutes ago, which is not true given the fact that the entire ride of a whole nine minutes I was trying to find soft ones in the box and was unable to find any I have had a few of these instances at this location. I think this was the final straw for me. I will no longer be going to this location as it appears there is no accountability after spending $26 on a meal and the only thing I ate was a Gyro. My son had his five piece but really I go there for the fries anyway I’m starting to ramble. Hope this review helps be sure to ask for fresh fries.
- WBW BlushNov 11, 20251.0Very loud and very rude employee
- CRCeleste RuppeltNov 5, 20254.0Stopped in dinnertime, to buy lunch for tomorrow. We have discovered that if properly refrigerated, the Classic Roast Beef sandwich is excellent cold. An iced cooler kept it cold and fresh until we were ready the next day.