Location.com logo
Brand Certified

Arby's

3.6
(756 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
703 Christopher Dr, Belen, NM
87002, United States

Hours

Reviews

3.6
756 reviews
5 stars
322
4 stars
156
3 stars
92
2 stars
47
1 star
139

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale fries, incorrect orders, and food that was cold or poorly prepared.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of accountability.

Availability Issues

Frequent complaints about being out of menu items, particularly roast beef, and inconsistent service during shift changes.

Cleanliness and Hygiene

Concerns were raised about cleanliness and hygiene practices among staff, with some customers noting unsanitary conditions.

Operational Hours

Despite being advertised as 24 hours, many customers experienced issues with the drive-thru being closed or unresponsive during late hours.
  • AJ
    Amanda J
    3 days ago
    5.0
    and by today and ordered lunch ch for the family and everything was fresh and hot great job guys it was delicious
  • JM
    Julie Monroe
    Feb 17, 2026
    1.0
    On 2/17/26 at approx 17:00, we were on a road trip and stopped for gas at Love's. We were hungry and noticed they had an Arby's. However, Arby's fell short of our expectations during this latest visit. The staff's lack of focus on customer service was apparent, and the food quality suffered as a result. The curly fries, in particular, were a disaster - there was 2 small curly fries and the rest were small pieces that were stale, dry, and overcooked. Furthermore, the state of the restaurant was concerning, with trash cans overflowing and every table left dirty. I wish we would've noticed this before we ordered. We took our order to eat on the road. I think they count on that because we weren't going to turn around to complain! There seemed to be plenty of staff there for the amount of customers. It's disappointing when a restaurant fails to meet its potential, and I hope Arby's will take steps to improve.
  • HH
    Haha Haha
    Jan 1, 2026
    1.0
    Basically, we came to this place in some time of August in the place, IT WAS A MESS!! Also the tables were filled with ketchup and other stuff that isn't better. When we got the food the stuff were so dry, I got food poisoned because of these people, if you want to come to be sick, come to this place in Belen, and they also food poisoned my daughter. She felt sick for 3 days! How can this place be more disgusting than how it is. What a horrible place to eat in Belen.
  • LE
    LX Etc
    Dec 15, 2025
    1.0
    24 hrs??? Never open when I pass thru
  • DC
    David Chester
    Nov 13, 2025
    2.0
    So I stopped there tonight ordered a Gyro combo and a five piece chicken strip combo both with curly fries large they had me pull up and brought me out the food as soon as the bag was in my hand I reached in to grab some curly fries and I put it in my mouth and it was hard as a rock. I pulled away thinking well maybe it’s just the top couple. So I continue to drive home well before I got to my house, I realized both boxes of fries were like rocks super hard so I called the manager and she looked up my order and told me it had been 20 minutes since I ordered it they’re not gonna be fresh that long fine yeah I may have ordered it 20 minutes ago, but I only live nine minutes away from the store, which means it took them 11 minutes just to get me my food and like I said the first one I tried was before I even left their parking lot. She did offer free fries on my next visit so I’ll give her that but at the same time she made it seem as if it was my fault that they were hard because I had ordered them 20 minutes ago, which is not true given the fact that the entire ride of a whole nine minutes I was trying to find soft ones in the box and was unable to find any I have had a few of these instances at this location. I think this was the final straw for me. I will no longer be going to this location as it appears there is no accountability after spending $26 on a meal and the only thing I ate was a Gyro. My son had his five piece but really I go there for the fries anyway I’m starting to ramble. Hope this review helps be sure to ask for fresh fries.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others