Subway

3.8
265 reviews
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Business Details

397 Alameda Road NW, Albuquerque, NM
87114, United States
(505) 389-2690
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Albuquerque Subway® Restaurant at 397 Alameda Road NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
397 Alameda Road NW, Albuquerque, NM
87114, United States

Hours

Reviews

3.8
265 reviews
5 stars
135
4 stars
47
3 stars
21
2 stars
13
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, or unprofessional, leading to negative experiences.

Food Quality

Several customers reported issues with food quality, including old or soggy ingredients, incorrect orders, and unsatisfactory preparation.

Cleanliness

While some customers noted that the store was clean, others reported unsanitary conditions, particularly with the ice machine and bathrooms.

Operational Issues

Customers frequently mentioned inconsistent hours, with reports of the store being closed during posted hours and delays in service.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food, indicating that some customers had satisfactory experiences.
  • TT
    Tracy
    Nov 21, 2025
    3.0
    Online opening time is 10:00 a.m. You need to change the sign on your door which claims you open at 9:00 a.m., but doors still locked at 9:30 a.m.
  • JC
    Jaelynn Clark
    Nov 3, 2025
    1.0
    Went in to order 3 sandwiches. The guy working there was very rude and had us waiting and didn’t even acknowledge us in there for around 10 minutes. When I went to order the sandwiches he Just stared at me Very rude. I requested a 6 inch and It was more like a 4 inch. I tried ordering a sandwich that was on the menu and he told me It wasn’t on the menu. Ordered a Drink and It Tasted terrible the Ice had this black particles in it. I Do not normally Leave bad reviews But this was terrible and I will not be coming back. Keep in Mind me and my 2 friends were the only people in the building. At least the Store was decently clean.
  • CH
    Carlos Henderson
    Nov 3, 2025
    1.0
    Me and my friends came in and the server man had a stank attitude no shade. He wouldn’t interact with us other than rude stares and seemed really annoyed. Also ice machine had black particles coming out of it into the cup. And Diet Pepsi tasted chemically and over sweet. Other than that the store was clean. He also said he didn’t have a sandwich even though it was right there in the menus and got mad when we ordered it.
  • CS
    Carlos Sandoval
    Oct 28, 2025
    2.0
    1:00 in the afternoon and they were out of everything, ice machine was broken, Coke machine was broken, no avocado no cheese only one type of bread.
  • RJ
    Russell Johnson
    Oct 17, 2025
    1.0
    Felt like I was a burden by being served. The server didn’t seem friendly and gave the impression that I was bothering her. Also, what is the “security fee” for?
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Frequently Asked Questions About Subway

Where is Subway located in Albuquerque?

Subway is located at 397 Alameda Road NW, Bernalillo, Albuquerque, NM 87114, US.

What are the operating hours of Subway at 397 Alameda Road NW?

Subway is open daily from 9:00 AM to 9:00 PM.