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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albuquerque, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3800 Menaul Northeast for the ultimate SONIC experience!
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders and poor food quality, including missing items and unsatisfactory taste.
Staff Competence
Feedback indicated a lack of training and communication skills among staff, with several customers noting that employees struggled to take orders correctly.
Operational Problems
Many stalls were reported as non-functional, causing frustration for customers trying to place orders, and there were complaints about the overall management of the location.
BM
Benjamin Montoya
Feb 15, 2026
1.0
Guy taking order was extremely rude. Just left
JE
Jacquelyn Edwards
Feb 7, 2026
1.0
stalls were closed down with no signs to tell me to go to the drive thru. The food was was thrown together, I understand there is a low amount of employees and no stalls, but there was almost no effort put into this. Definitely not worth the $30 I paid.
LS
liam Schwantes
Feb 7, 2026
1.0
HORRIBLE SERVICE AVOID. Waited for 40 min for an order and had to cancel.
JN
Jason Nielsen
Feb 6, 2026
1.0
The staff are incompetent and don't speak English well enough to handle a simple drink order. Waiting 20 minutes in the drive thru with only two cars in front of me is extremely excessive. Everytime I come in the app is broken and I'm waiting excessive time for a simple order. I didn't realize I was asking for the moon when I ordered a rt 44 drink that I had to shout at the lady multiple times to get the order through. Never going to any Sonic again ever. They are all trash along with the employees
AA
Angel Amaya
Feb 3, 2026
1.0
There is no place in the front to order if your a walk in guest, my overall experience was lack or customer service I even went ti another stall in order to order and still no service. I had to catch an employee before they went inside to ask them if getting just a soda was fine I then proceeded to wait another 10 mins just to receive my order.