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Sonic Drive-In

3.5
(1034 reviews)

Business Details

2703 Isleta Southwest, Albuquerque, NM
87105, United States
(505) 873-1213

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albuquerque, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2703 Isleta Southwest for the ultimate SONIC experience!

Location

Sonic Drive-In
2703 Isleta Southwest, Albuquerque, NM
87105, United States

Hours

Reviews

3.5
1,034 reviews
5 stars
419
4 stars
189
3 stars
148
2 stars
63
1 star
215

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at both the drive-thru and mobile pickup areas, often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative overall experience.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about items being undercooked or not meeting expectations.

Management Issues

Customers noted a lack of effective management, with complaints about staff training, order handling, and overall operational efficiency.
  • CJ
    Chris Johnson
    Jan 29, 2026
    2.0
    Be prepared to wait upwards of a half hour at the drive thru. It can take more than 10 minutes to be acknowledged at the drive up areas, even after pushing the red button.
  • CG
    Chrislynn Garcia
    Jan 21, 2026
    1.0
    I hate leaving negative reviews, but this Sonic drive-thru absolutely earned it. We ordered ahead on the app and parked in the designated mobile pickup area, only to find out the app wouldn’t even let us check in. Already annoying, but it somehow got worse. We moved to a regular stall, pressed the button, and sat there for five full minutes with no response at all. No greeting, no acknowledgment—nothing. At that point we had no choice but to go through the drive-thru just to finally speak to an actual human and get our food. When we finally received our order, it was clear no one bothered to check it. We were given ZERO condiments, ZERO utensils, and ZERO napkins—which is especially frustrating since we specifically ordered extra condiments. On top of that, we didn’t receive any marinara sauce for our cheese sticks. And speaking of the cheese sticks… they were absolutely awful. The breading tasted like it was barely cooked, and the cheese inside wasn’t melted at all. It felt like someone took a cheese stick straight out of the fridge, tossed it in lukewarm breading, and called it done. Completely inedible. Between the broken app, being ignored at the stall, missing items, and terrible food quality, this was a total failure from start to finish. This experience was frustrating, disappointing, and a complete waste of time. I won’t be back to this location.
  • BR
    Bridgett Rice
    Dec 25, 2025
    1.0
    Hello I am a delivery driver who was denied use of this establishments bathroom. I explained I am there to pick up an order for their restaurant and because it was Christmas I had not been able to find a place to go and had hoped since I am literally doing a delivery for their restaurant I would be treated with some kind of humanity. The manager instead explained its a sanitation issue. Sir, denying paying customers and your delivery driver access to a bathroom is a health code violation! I should be able to go to any food establishment that I am delivering for and use their facility to at the very least wash my hands, hello?? Thanks for treating me like a dog!
  • UH
    Uziah Harston
    Nov 26, 2025
    5.0
    BEST SOINC, BETTER THAN 98th
  • LL
    listzomania232
    Nov 16, 2025
    1.0
    Thanks sonic. Ordered a jumbo popcorn chicken. I got 3 pieces of chicken. WOW! Do not come here. Stay away, maybe they'll correct the service or maybe they'll just move on. Do better sonic....

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Certified February 22, 2026Yext Knowledge Graph
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