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Sonic Drive-In

3.5
(2056 reviews)

Business Details

5000 A San Mateo Blvd Ne, Albuquerque, NM
87109, United States
(505) 881-6788

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albuquerque, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5000 A San Mateo Blvd Ne for the ultimate SONIC experience!

Location

Sonic Drive-In
5000 A San Mateo Blvd Ne, Albuquerque, NM
87109, United States

Hours

Reviews

3.5
2,056 reviews
5 stars
793
4 stars
406
3 stars
316
2 stars
156
1 star
385

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.

Food Quality

Several reviews mentioned dissatisfaction with the food quality, including cold, poorly prepared items and incorrect orders.

Speed of Service

Customers frequently complained about long wait times, both in the drive-thru and at ordering stalls, often with little acknowledgment from staff.

Facility Maintenance

The location was noted to have broken equipment, unclean conditions, and a general lack of upkeep.
  • SU
    Seth U
    Feb 20, 2026
    1.0
    They just gave me the worst double Sonic Smasher, and even burger, I've ever had. It's like old and reheated. Absolutely disgusting. Was so bad I threw it away. My stomach is unhappy from the couple bites I tried to take. Massive waste of $7
  • PL
    Patrick Armstrong liefer
    Feb 12, 2026
    1.0
    Went to this location and the lady rushed me at the driver thru and was extremely rude. The lack of customer service is absolutely disgusting. Then when I revived my food the lady damn near threw the food at me and still didn’t get my order right.. Do some about your shitty coworkers.
  • BT
    Brittany Templin
    Feb 11, 2026
    1.0
    Their consistency is awful. Ordered a blue coconut ice cream slush and half the time it’s not made right. Ice cream slushes should have ice cream not creamer.
  • MP
    M. M. P.
    Feb 8, 2026
    5.0
    I picked up an online order & it was made on time & the attendant was friendly & greeted me with a smile. The order was for 2/8/26 @ 1:15 PM. Great job!
  • SL
    Stephanie Lorraine
    Jan 20, 2026
    1.0
    We ordered a medium and small malt, a pretzel and onion rings through the drive through. The lady repeated the order back to me with I confirmed to be correct. We waited for our order for a very long time. They all seemed to be laughing and joking the entire time just standing around . She finally gave us one medium malt and proceeded to take the card for payment. She gave the card back with no receipt. We continued to wait with a long line behind us. Finally she gave us the onion rings and pretzel and I asked for my small malt and the receipt. She could not provide the original receipt but gave a different receipt with the amount still due for a small malt. She said the card wasn't working, which I know it was because the first transaction worked and afterwards I checked my card which was working. At that point I just let it go. The malt we did get did not taste right and the onion rings tasted very sweet. Pretty disappointed with the service and food for such a simple order.

Brand Certified Facts from Sonic Drive-In

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Certified February 22, 2026Yext Knowledge Graph
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