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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albuquerque, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9900 Montgomery Blvd. Ne for the ultimate SONIC experience!
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a poor customer experience.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, with several mentioning issues with food preparation.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and for food delivery, often exceeding 30 minutes.
Order Accuracy
A significant number of reviews indicated that orders were consistently incorrect, with missing items or wrong food being served.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the drinks and happy hour specials.
IG
Icey Games
Feb 20, 2026
1.0
When I pulled up two homeless outside tent assembled next to drive thru lane. I asked for blue slushie with nerds in it and I got a blue slushie with no nerds and barely mixed when I tried calling about this no one is answering the phone I’m pissed horrible service, food, and atmosphere.
SS
Sarah Suarez
Feb 3, 2026
1.0
They were very, very rude & and the food was old and cold.
BL
Boogie LeFebre
Feb 3, 2026
1.0
This place sucks so bad.. i'm going to say I got ripped off here.Cause there is no way they are that incompetent.What they did to my order was purposeful.. i ordered a #5.. double cheese with bacon, medium tot.. what I got was a small and a junior cheeseburger instead.. i was already home when I figured it out.And I never got my receipt, so it wasn't like I could just go back.
TA
Tamara Alvidrez
Jan 31, 2026
1.0
This sonic sucked!! The service has gone down hill !! Dont know who they got working there. But it was by far the worst experience ever. Not sure if this is more during the evening hrs, but there also seems to be no supervision during evening business hours!
Ordered food from the drive thru and waited for almost 40 min! They took forever to get orders out the window just for the food not to be fresh. Burger was cold. Meat patty looked like it had been sitting out for a few hrs and looked like they just kept reheating it. The cheese was charred but the burger was cold. I should have just drove out of the line after waiting for so long and not paid for the mediocre food we received. Definitely not worth the wait, price or headache.
They need a food and handling inspection!!
AD
Amber Doyle
Jan 2, 2026
1.0
The customer service here is terrible. The employees are rude!