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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albuquerque, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5121 Gibson Boulevard Se for the ultimate SONIC experience!
Customer experiences with service are inconsistent, with reports of both friendly and rude staff, as well as long wait times and incorrect orders.
Food Quality
Food quality varies significantly, with some customers praising specific items while others report issues like stale ingredients and incorrect orders.
Cleanliness
Concerns were raised about cleanliness, particularly regarding drink machines and food preparation areas.
Management Issues
Several reviews indicate problems with management, including poor handling of customer complaints and inconsistent enforcement of policies.
CJ
Clista Jarrett
Feb 5, 2026
1.0
Do Better.
Customer Service:
Stalls were apparently closed when we arrived, but they started to take our order anyway until they realized we weren’t in the drive through. We went to the drive through, as requested, only to wait for another 2 mins to get someone to take our order. There were no other customers.
Cleanliness:
It was apparent that the staff was 2 hours from closing, doing tasks in various parts of the kitchen area. The Cashier was wiping down the window service table with a disposable cloth, then used the same cloth to wipe down the ice cream machine. No sanitary solution bucket in use.
As for the food:
The lids on our drinks were loose. Ordered a burger, a footlong, cheese tots and 2 drinks. No tots, but instead a regular coney was sitting next to the footlong. The footlong was 2 regular hotdogs that had been on the roller for too long.
You should have figured out by now that I am well versed in the food business and I just want you to do better than this. You were supposed to be the comfort food that my mental health asked for tonight, instead, I’m further disappointed.
CG
Carolina Garcia
Feb 4, 2026
4.0
It's a hit and miss here depending on how ur worker feels that day
VV
Vanessa
Feb 2, 2026
5.0
I like this Sonic. The service is always good and the food is always hot too!
DS
Darryl Shadoan
Jan 25, 2026
1.0
No lie, my bun for my burger smelt bad and tasted like it was expired. Had to throw the entire thing away. Fries and Drink good but y'all need to check your bread.
JL
J L
Jan 21, 2026
5.0
I can’t believe how fast my food was made !! and prepared !!! And everything was hot and fresh 😇 seriously that was some of the best and fastest service I’ve had !!