Papa Johns Pizza

3.5
296 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Albuquerque, NM, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Albuquerque pizza for any occasion. Call us for pizza delivery in Albuquerque or stop by 417 TRAMWAY BLVD NE for carryout to order the best pizza in Albuquerque, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
417 TRAMWAY BLVD NE, Albuquerque, NM
87123, United States

Hours

Reviews

3.5
296 reviews
5 stars
144
4 stars
38
3 stars
11
2 stars
14
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful managers, and unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inadequate responses to complaints about order mistakes.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold pizzas, undercooked crusts, and insufficient toppings.

Delivery Issues

Several customers experienced delays in delivery, with some orders marked as delivered but not received.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted satisfactory food quality on occasion.
  • JF
    justin finfrock
    Dec 30, 2025
    1.0
    Very bad experience! We ordered a pizza for pickup but got the wrong pizza. I tried calling but I was put on hold and stayed on hold through the whole drive back to the location. It ended up being about 15 minutes or so on hold (they never answered). The lady (dyed red hair) that helped me when I got there was very unapologetic, and rude. She even made it sound like it was my fault that I was on hold for so long. There is a lot more to this story but, let's face it, im sure they don't really care about what I have to say anyways. I am very upset and will never go back im sticking with Domino's from now on.
  • CB
    Chyeanne Barela
    Dec 23, 2025
    1.0
    Awful experience the manager that I spoke to was not understanding at all she kept on interrupting me whenever I was making a complaint to her about an order and then she hung up on my face and every time I call, she continued to hang up on my face this is my first time ever at this location awful experience. I don’t know what kind of people they hire nowadays. Guess they’re desperate..
  • JR
    Justin Rhodes
    Dec 19, 2025
    1.0
    Order was accepted by restaurant but denied in store during carry out pickup. Just go to Dominos or Pizza Hut
  • TB
    Tyler Brooks
    Dec 13, 2025
    1.0
    What a bummer of an experience. I walked into Papa John’s expecting a quick pickup and instead got a frustrating mess from start to finish. I gave my name and was immediately handed an order that was clearly not mine — you could tell just by looking at the boxes. When I pointed this out, the employee responded with an unnecessary and dismissive attitude, acting like I was the problem for questioning it. After some back-and-forth, they finally found the correct order. When I opened it up, I noticed that I had paid extra for banana peppers, which were missing. I mentioned this, and instead of checking or fixing it, the same employee insisted they were there when they clearly were not. At that point, so much time had already been wasted and it was obvious they weren’t interested in helping, so I just left. To make matters worse, the pizza was cold — even though I arrived early for pickup. Overall, poor service, poor attitude, and poor quality. Definitely not the experience you expect, and a huge disappointment.
  • NG
    Nathan Green
    Dec 10, 2025
    1.0
    Ordered takeout online and paid for extra dipping sauces. There were ZERO dipping sauces in the pizza box. Very poor service from employees that just don’t care.

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Albuquerque?

Papa Johns Pizza is open daily from 10:00 AM. Closing times vary: Sunday to Wednesday at 11:00 PM, Thursday at midnight, and Friday to Saturday at 1:00 AM.

Does Papa Johns Pizza offer delivery and takeout services?

Yes, Papa Johns Pizza offers both delivery and takeout services with no-contact delivery available for safety.