McDonald's

3.7
2158 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9515 Candelaria NE, Albuquerque, NM
87112, United States

Hours

Reviews

3.7
2,158 reviews
5 stars
895
4 stars
474
3 stars
363
2 stars
138
1 star
288

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent issues with incorrect or incomplete orders.

Speed of Service

While some noted fast service, others complained about long wait times, especially during busy hours.

Food Quality

Mixed feedback on food quality, with some praising freshness while others reported issues like cold or undercooked items.

Cleanliness

Some reviews mentioned cleanliness issues, particularly with restrooms and food preparation areas.
  • TM
    Trula Moore
    Dec 12, 2025
    1.0
    Wasent going to post at first but the more I thought about it the more pissed off I was. This happened on 12 11 25 @ about 1:25 pm went to the drive and order a quarter pounder with bacon no garnish, fries and a large sweet tea fairly easy. Get to the first window to pay and she says you have the Big Mac right. No I have the QP/bacon and sweet tea well you said #1 A no I did not her response: Actually you did, switch flipped you've pissed me off you lil snit. Workers should not contradict the customer. You have very poor customer service standards at this location. So I told her to forget the whole thing and left. CRAPPY CRAPPY CUSTOMER SERVICE 😒
  • TH
    Tracie H
    Dec 11, 2025
    1.0
    Employees ALWAYS rude. Order ALWAYS incorrect or missing.. right, they are fast, you're never going to get exactly what you order. Speed = poor service
  • JD
    Jaime Duran
    Dec 7, 2025
    1.0
    Really sucks, went to three other McDonald's prior to this one trying to get my kids the Grinch meal but no luck at all 4 we tried, so had to get them some basic meals, maybe next time kiddos 🥺
  • RD
    Richard Docker
    Dec 5, 2025
    2.0
    This McDonalds frequently gives the Albuquerque special (missing items, wrong food). Today I went in after going all the way home because I decided I wasn't going to let it slide with them forgetting my 'grinch fries'. I asked for them to give me the fries and the extra sauce I paid for, and politely suggested that maybe they could give me some Grinch socks for my trouble. They tell me she has to ask her manager but they probs won't do it because they didn't get many of them, which is just a weak, poorly thought out excuse, but whatever. This grown man manager comes over looking super pissy and gives me the Grinch salt and my sauce, forgetting the fries. I tried correcting him and he snaps at me, saying I didn't mention the fries. Like bruh, what are some medium fries really going to set you back? He gives me my fries, I try to be courteous and polite saying thank you and he walked away in this nebbish pissy little attude, not even acknowledging it. I realize I look lightweight homeless because I'm in my depression era, but they're fries man, no one is trying to hustle you for fries on a 30$ order. Then I got home and my wife tells me they screwed up her burger too.
  • CM
    C M
    Nov 23, 2025
    2.0
    They are quick, but that’s because they give you a half order of fries every time, even though the container is more than twice as big. Easy to be faster when you skimp. Problem is, they don’t give you what you pay for

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9515 Candelaria NE, Albuquerque?

McDonald's at 9515 Candelaria NE is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer delivery and pickup services?

Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery.