Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Numerous reviews mentioned cold, old, or improperly prepared food, with some customers expressing dissatisfaction with the freshness of items.
Cleanliness
While some customers noted that the restaurant was clean, others reported issues with cleanliness, including rodent sightings.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, with some employees being described as unfriendly or dismissive.
Inconsistent Experience
Customers experienced varying levels of service and food quality, with some praising specific staff members while others had negative encounters.
RG
Rachel Garcia
4 days ago
1.0
Burgers, fries and chicken nuggets were cold. The cookies were hard. The Big Mac's we're extremely dry and barely had any big mac sauce in them. I tried calling to complain about it but it went straight to voicemail. I am extremely disappointed and upset about this. I called DD and explained all of this to them and they wouldn't give me my full refund. I'll be cancelling them. I won't be ordering from this place, again.
AC
adri chavez
Jan 4, 2026
3.0
Ordered online through the mobile app and chose curbside. I ordered a cheeseburger with no cheese because I had a reward for it. I waited for over 5 minutes at curbside and no one came out yet there was no one at the drive through. I then went through the drive-through since no one was there and said he had just went out to bring it to me. I picked it up through the drive-through window and the burger had cheese on it. I went back through the drive-through and asked them to get me a new one with no cheese so I gave him the bag back which also had my straw in it. Once they gave me the new burger, there was no straw. Sigh 😮💨
GB
Gage Barnes
Dec 24, 2025
1.0
Tried to purchase one of the specials here weeks ago now, they were out of stock. No big deal, we asked for a refund. I have called in 3 different times and my wife has now called once trying to get this refund processed. We keep being told we have to wait for a representative from the store to contact us. We are both disgusted with the customer service.
SS
SecretCult86
Dec 19, 2025
5.0
Honestly, from all the McDonald’s that are around this location. Does McDonald’s has the best customer service in the most friendliest staff.
The food quality is about the same of any other McDonald’s, but prefer to go to this one because of the staff is a lot nicer.
CC
Contessa Clingan
Dec 8, 2025
1.0
Never had a bad experience here until today, ordered food inside on their little kiosk at 5:58, however did not recieve the food until 6:45! Notice after about 30 minutes it was taking a long time so went to check if my order went through and noticed my order was not on their screen, waited in line at the cash register for 15 minutes before anyone acknowledged us, not even a be with you shortly remark, as someone who currently works in the food service industry that’s ridiculous. Also had at least 6-7 employees and the lobby had about 6 tables with people 4 of which already had their food. One worker even walked right passed us to push the button to open the bathroom door, and when I finally recieved my food, a happy meal and a chicken sandwhich, there were no fries! Went up to get some and no acknowledgment or apologies just rude service. If you don’t like your job quit! Regardless you are paid to do a job you signed up for. Stop making your customers uncomfortable because you hate your job.
What are the regular opening hours of McDonald's at 5324 4th St NW, Albuquerque?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when they close at midnight.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM daily, extending to midnight on Fridays and Saturdays.
What are the delivery hours for this McDonald's location?
Delivery is available from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
Which mobile apps can I use to order food from this McDonald's?
You can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's on 4th St NW?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any contactless delivery or pickup options?
Yes, they provide curbside pickup, delivery, same day delivery, and no-contact delivery services.
What services does McDonald's provide at this location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include KFC, Long John Silver's, Bob's Burgers, and Burger King, providing variety for customers in the area.
What nearby places can I visit for beauty and relaxation after dining at McDonald's?
Customers can visit Ombre Spa Nails, Nidia's Beauty Salon, or The Cut Barbershop for beauty services nearby.
What other amenities or services are available near this McDonald's location?
Nearby amenities include All Seasons Tax Service for financial needs, MVD Now for vehicle services, and the African American Museum and Cultural Center of New Mexico for cultural visits.