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McDonald's

3.6
(2275 reviews)

Business Details

1523 4th St South, Albuquerque, NM
87102, United States
(505) 842-0276
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1523 4th St South, Albuquerque, NM
87102, United States

Hours

Reviews

3.6
2,275 reviews
5 stars
877
4 stars
448
3 stars
440
2 stars
155
1 star
355

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a poor overall service experience.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions, particularly in the restrooms, which raised health concerns.

Staff Behavior

Customers frequently mentioned unprofessional behavior from staff, including rudeness and lack of attention to orders.

Food Quality

There were complaints about food being cold, old, or not prepared correctly, impacting customer satisfaction.

Panhandling Issues

The presence of aggressive panhandlers near the location was noted as a significant concern for customers.
  • SE
    Scott Eichinger
    Jan 26, 2026
    1.0
    Absolutely unacceptable experience. I waited over 15 minutes in the drive-thru just to reach the window, only to be told then that it would be another 10–15 minutes for a single pie. If you know an item isn’t available or will take that long, customers should be told before they sit trapped in a drive-thru line wasting their time. Instead, I was forced to leave without my order and without a refund because I couldn’t wait another 15 minutes. This is a complete failure of basic customer service and communication. Long waits happen, but poor communication and holding customers hostage in a drive-thru is unacceptable. I won’t be returning to this location.
  • DM
    Dominick Martinez
    Jan 16, 2026
    1.0
    I just came in and ordered 2 five dollars bags and a hot and spicy extra they don’t put the nuggets or the Double I have to start work at 7 so oh well I guess but dam just wanted my lunch for the night shift
  • CV
    Clarissa Vasquez
    Jan 4, 2026
    1.0
    Came to this location and we ordered inside. On kiosk. The theyre was a line of cars outside. So we dinned inside every single employee were joking around like lil kids had music full blast employees were singing very loud instead of working and getting ordered correct and out . They were ignoring customers inside. They waited and waited and finally walked out jo happy at all. We waited about 20 minutes for order and they got my husband order wrong. So had to return it. And had to wait another 12 minutes by the time his order came out everything was cold.. it was very loud music was ridiculous they need a manager who is serious about the work. Lucky I wasn't running it I be looking for new employees immediately. These employees are rude and talking bad about customers of different races. All I can say is the crew walks all over the manager on duty very sad to see this they lost a good amount of paying customers I will not eat at this location ever again. The customers that stayed were not happy at all. They were waiting and waiting for some kind of service. VERY UNPROFESSIONAL AND SLOPPY SERVICE.
  • LO
    Letty Ortiz
    Jan 3, 2026
    1.0
    El pasado 23 de diciembre alas 9:38pm Fuimos a comprar unas papitas sodas y un cono de nieve ya casi se lo terminaba mi hija cuando nos dimos cuenta que traía el papel que va por fuera estaba adentro del cono nos a tendió una muchacha de unos 18años No es por nada nunca pongo queja pero esto se me hizo algo muy sucio decen de revisar bien sus productos que todo esté en orden para la vente asía el consumidor les dejo la foto
  • BL
    Brett L
    Jan 2, 2026
    2.0
    Food was normal and area was clean. My kids got happy meals with the same toys. I went to ask for different ones and was denied. Yet the general manager had her kids hanging out in the play place (obstructing my two and three year olds) and they got to handpicked which boxes they didn't have since they knew the codes on the bottom. Even their own worker confirmed this as I was talking to my wife.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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