Einstein Bros. Bagels

4.2
575 reviews
Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy
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Business Details

4500 Osuna Rd. NE, Albuquerque, NM
87109, United States
(505) 359-2999
https://locations.einsteinbros.com/us/nm/albuquerque/4500-osuna-rd.-ne
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About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafeEinstein Bros. Bagels
Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
4500 Osuna Rd. NE, Albuquerque, NM
87109, United States

Hours

Reviews

4.2
575 reviews
5 stars
348
4 stars
116
3 stars
46
2 stars
27
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or dismissive staff, while others praise friendly service.

Food Quality

The food, particularly the bagels, is generally well-received, though some customers noted issues with order accuracy and freshness.

Cleanliness

Several reviews express concerns about cleanliness, with reports of unsanitary conditions and a lack of attention to hygiene practices.

Operational Issues

Customers frequently mention long wait times, issues with online orders, and the restaurant's cashless policy as points of frustration.

Atmosphere

The dining experience is impacted by the lack of indoor seating and a chaotic environment during busy hours, leading to a less enjoyable atmosphere.
  • TA
    Tolu Aje
    Dec 24, 2025
    1.0
    Unacceptable customer service. I had a scheduled pickup for 8:20 a.m. on 12/23/25 for a large order and was treated with dismissive and discourteous behavior from staff. I arrived on time, greeted the employee, and simply asked whether my order was in the system and close to ready. Instead of a clear answer, I was repeatedly told, “I’ll be with you in a bit,” despite the question being quick and reasonable. I returned around 8:45 a.m. for an order scheduled at 8:20 and received the same vague, unhelpful response. The issue was not the delay but the lack of professionalism, communication, and basic courtesy. My total order was about $160, and I left a $50 cash tip, yet received no acknowledgment, no thank you, and no eye contact. Very disappointing experience and not what I expect from this brand.
  • JD
    Jeffery Davis
    Dec 18, 2025
    4.0
    Good service, good food.
  • AG
    Azaya Gutierrez
    Dec 15, 2025
    5.0
    10s across the board love this location
  • DS
    Daniel Sedillo
    Nov 19, 2025
    2.0
    Has multiple registers but for some reason they only use one to make the actual payment and the others just to hand out orders? The way the restaurant is setup just doesn't make sense and it leads to longer than needed waiting times especially in the morning when there's fewer workers and a ton of people trying to get their coffee and/or breakfast.
  • TT
    Ty T
    Nov 7, 2025
    1.0
    The store manager said I’m annoying🥲🥲
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Frequently Asked Questions About Einstein Bros. Bagels

What are the operating hours of Einstein Bros. Bagels in Albuquerque?

Einstein Bros. Bagels is open Monday through Saturday from 6:00 AM to 2:00 PM, and on Sunday from 7:00 AM to 2:00 PM. They close on Christmas Day.

Does Einstein Bros. Bagels offer delivery and pickup options?

Yes, they provide in-store pickup, delivery, same-day delivery, and no-contact delivery services.