Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or dismissive staff, while others praise friendly service.
Food Quality
The food, particularly the bagels, is generally well-received, though some customers noted issues with order accuracy and freshness.
Cleanliness
Several reviews express concerns about cleanliness, with reports of unsanitary conditions and a lack of attention to hygiene practices.
Operational Issues
Customers frequently mention long wait times, issues with online orders, and the restaurant's cashless policy as points of frustration.
Atmosphere
The dining experience is impacted by the lack of indoor seating and a chaotic environment during busy hours, leading to a less enjoyable atmosphere.
TA
Tolu Aje
Dec 24, 2025
1.0
Unacceptable customer service. I had a scheduled pickup for 8:20 a.m. on 12/23/25 for a large order and was treated with dismissive and discourteous behavior from staff.
I arrived on time, greeted the employee, and simply asked whether my order was in the system and close to ready. Instead of a clear answer, I was repeatedly told, “I’ll be with you in a bit,” despite the question being quick and reasonable. I returned around 8:45 a.m. for an order scheduled at 8:20 and received the same vague, unhelpful response.
The issue was not the delay but the lack of professionalism, communication, and basic courtesy. My total order was about $160, and I left a $50 cash tip, yet received no acknowledgment, no thank you, and no eye contact.
Very disappointing experience and not what I expect from this brand.
JD
Jeffery Davis
Dec 18, 2025
4.0
Good service, good food.
AG
Azaya Gutierrez
Dec 15, 2025
5.0
10s across the board love this location
DS
Daniel Sedillo
Nov 19, 2025
2.0
Has multiple registers but for some reason they only use one to make the actual payment and the others just to hand out orders? The way the restaurant is setup just doesn't make sense and it leads to longer than needed waiting times especially in the morning when there's fewer workers and a ton of people trying to get their coffee and/or breakfast.