Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Many reviews highlighted poor customer service, with staff being rude, inattentive, or unhelpful, leading to negative experiences for customers.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, missing items, and inconsistent quality.
Staff Attitude
Several reviews noted that staff members appeared disinterested or unfriendly, contributing to a negative atmosphere in the store.
Management Issues
Customers expressed dissatisfaction with management, citing poor handling of complaints and a decline in service quality since management changes.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable food items.
ER
Elda Rubi
4 days ago
5.0
The store on San Mateo very clean very nice workers
OM
OMAR MENDOZA
Dec 17, 2025
5.0
Makiva is fantastic 👏. Thank you for being patient amd helping me.
MK
Mike Kimball
Dec 15, 2025
2.0
Walked in and noticed how gross and unclean the floors and counters were. Along with, saw the workers look at me multiple times, but took their sweet time talking with each other and ignoring me. I was the ONLY customer in the store
BP
Bethy Page
Nov 12, 2025
1.0
Would give zero stars if possible. As an UberEats driver when we check in with someone, as I did, and when theres no line or barely a person or 2 in front of me(otherwise known as 'not busy') as it so happened today, Id expect better customer service. Checked in and gave my customers order name and since it wasnt ready yet, I waited. Instead of finishing and handing it to me or even saying, "Hey here's your order" (as they called out every dine in/to go patrons orders) as a courtesy, yet my order sat there until I realized it had been sat on the UberEats platform. I was in the store and as it wasnt busy and you can clearly see me standing there waiting, you literally ignore me and put it on the shelf to wait???? Lol poor customer service. Absolutely poor. Every single girl in there needs to be restrained immediately. So make sure if youre a driver also you stare at that platform cause its apparently not their problem to tell us when our customers orders are done
GC
G. D. (ChemistriaPh.D)
Oct 16, 2025
3.0
The food is good but don’t bother ordering from the app here if you are in a hurry for they are rarely on time.