Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
268 reviews
5 stars
182
4 stars
20
3 stars
8
2 stars
16
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and energetic staff, highlighting exceptional customer service experiences.
Order Accuracy
There were numerous complaints about incorrect orders and inconsistencies in drink preparation, leading to customer frustration.
Wait Times
Many reviews noted long wait times, particularly during busy hours, with some customers expressing dissatisfaction with the efficiency of service.
Drink Quality
While some customers enjoyed the drinks, others reported issues with drink quality, such as being overly sweet or poorly made.
Management Issues
Several reviews pointed out problems with management and staff morale, suggesting that poor management affected service quality.
- RQRichard QuintanaNov 18, 20255.0Fantastic drink options.
- TSTalan StohlNov 17, 20255.0Not usually a big coffee person, but their coffee is out of this world. When I stop by the other day, I was helped by Nate, and he was absolutely outstanding. Definitely the greatest customer service by a coffee shop, that I have ever experienced. If you are looking for great customer service and amazing coffee, make sure to stop by Dutch Bros on Universe Blvd.
- TMTony MontoyaOct 25, 20255.0Always great service. Don't mind waiting for bit because the coffee is worth it! Fast and friendly folks work there!
- AGAgainst the GrainOct 23, 20255.0Has always had good service and the drinks were DELICIOUS !
- HHHerman HerreraOct 19, 20251.0Do not get the birthday cake shake. It is like drinking frosting. Pure sugar but every drink I get seems loaded with sugar.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What kinds of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a variety of drinks including killer coffees, epic espresso drinks like mochas, lattes, breves, caffeine-free options like Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, Lemonades, and specialty flavors such as almond, vanilla, caramel, and many more.
Do you offer sugar-free flavors at Dutch Bros Coffee?
Yes, Dutch Bros offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros Coffee accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with your local shop for personal check acceptance.
Does Dutch Bros Coffee have a loyalty or rewards program?
Yes! You can earn 3 points for each dollar spent with no limit. Download the Dutch Bros app to collect points and receive rewards, including a free drink on your birthday.
What are the business hours of Dutch Bros Coffee at 9600 Universe Blvd NW?
The location is open Monday through Thursday and Sunday from 5:00 AM to 10:00 PM, and Friday and Saturday from 5:00 AM to 11:00 PM.
Does Dutch Bros Coffee offer delivery or curbside pickup?
Dutch Bros Coffee offers curbside pickup but does not offer delivery directly. Third-party services may provide delivery, but the best experience is at the shop.
How can I order ahead at Dutch Bros Coffee?
You can order ahead using the Dutch Bros app available on the Apple App Store or Google Play Store, allowing you to customize your drink and pick it up quickly at the shop.
Are there any nearby places I can visit along with Dutch Bros Coffee at 9600 Universe Blvd NW?
Yes, nearby you can find Dion's Pizza for a delicious meal, Shell gas station for fuel or snacks, and Champion Xpress Carwash if you want to clean your car while enjoying your drink.
What dining options are close to Dutch Bros Coffee in Albuquerque?
Nearby dining options include Blake's Lotaburger for burgers, McDonald's for fast food, KFC for chicken, and Taco Bell for Mexican fast food, providing a variety of meal choices around Dutch Bros Coffee.
What amenities and services are available near Dutch Bros Coffee at 9600 Universe Blvd NW?
Nearby amenities include banks like Bank of Albuquerque, a Walgreens pharmacy and convenience store, a video rental kiosk Redbox, and a yoga studio named Yoga by Julia LLC, making it convenient for customers to run multiple errands.