Dunkin'

3.6
946 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Albuquerque, NM for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5502 4th St NW, Albuquerque, NM
87107, United States

Hours

Reviews

3.6
946 reviews
5 stars
413
4 stars
182
3 stars
100
2 stars
52
1 star
199

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or treated poorly.

Product Availability

Customers frequently reported that the location was out of various menu items, including donuts and food, leading to frustration.

Operational Issues

The store often failed to open on time and had issues with mobile orders not being ready, contributing to a negative experience.

Quality Concerns

Many customers noted poor quality of food and drinks, with complaints about stale donuts and incorrect orders.

Management Problems

Reviews indicated a lack of effective management, with calls for new leadership due to ongoing service issues and employee behavior.
  • RK
    Roxanne Klunczyk
    5 days ago
    2.0
    Don't go inside to order. The staff leave you standing at the counter while they all focus on the drive thru. I seriously stood at that counter for 10 minutes before being helped.
  • CM
    Carlos McMahon
    Nov 13, 2025
    5.0
    This Dunkin Donuts and Baskin Robin's is "clean" and well stocked especially for the time of night I was there. The staff were amazing, also, being handicapped the seating was great and there was good handicapped parking.
  • MM
    MIREYA MUNOZ-MORALES
    Nov 13, 2025
    2.0
    I was a customer of this location until today. To be honest I’m tired of the poor service they provide here. Their machines are often down, their menu is always cut and the worst part is they give me my order all messed up. I would prefer to drive to another location even if this one is 3 min from home. Please take action
  • LA
    Latisha Aguilera
    Nov 12, 2025
    1.0
    I came to this location yesterday and today the guy on the speaker was nice n when I ordered he said they couldn’t do an espresso coffee so when changed my whole order a lady came on the speaker very rude then I was placing my order she said she didn’t a milk but they can substitute it with another one I said that’s fine and her attitude went from beyond rude to just down right insulting to top it all of I was charged 7.19 for refreasher and one donut I know that drink and that donut don’t cost over 5 -6 the most all I know is some people need to be nicer n respectful since you do work in a busy place always a customer there
  • MS
    Matthew Sandoval
    Oct 31, 2025
    1.0
    10/31/25 One of the worst ,WORST! coffee an donut I've ever had donuts were dry in stale coffee had no flavor the kids that work take NO pride in the job....

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Albuquerque, NM?

Dunkin' in Albuquerque is open Monday to Saturday from 5:00 AM to 9:00 PM and Sunday from 5:00 AM to 9:00 PM for in-store hours, with delivery hours slightly shorter on Sunday until 6:30 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location offers a drive-thru for convenient service.