Dairy Queen Grill & Chill

Reviews

• WZ

  Windy Zachek

  Oct 31, 2025
  5.0
  Terrell was an absolute gem of customer service!! He went above and beyond to create a great experience for us!! ⭐️⭐️⭐️⭐️⭐️
• RM

  russell martin

  Aug 25, 2025
  2.0
  Our burgers were crispy almost burnt on the edges and dried out. The buns were dried out and tough.
• JT

  Jordin Tubb

  Aug 4, 2025
  1.0
  We waited probably around 5 minutes at the counter and only saw 1 employee doing her best to fulfill ice cream orders. Then another employee comes from the bathroom to ring us up and seemed to have some difficulty getting the order into the system so we could pay, he even had to flag down another staff member to help. Totally understood in both these aspects. Maybe he's new and we have to have bathroom breaks, so again, totally understood. We ordered a kids meal chicken tender with barbecue sauce, apple sauce, and a water as well as a 4 peice tenders with buffalo sauce. We also ordered a couple of ice cream items. No issue at all with the ice cream items, but the sauces were a different story all together. The kids meal got no sauce and the 4 peice got the barbecue. Again, completely understandable when the location seems to be understaffed or staffed with new hires. I approach the counter again and ask for the buffalo sauce that was missed, the woman on the other end quoted me a price stating if I wanted extra I would have to pay for it. I explained to her I already paid for it and never recieved it. She then insists on pulling up my ticket and double confirming the meal did not come with sauce, as though I did not state that twice already. Seemed she wanted to pick a fight over a 1.5 Oz container of sauce. Still never got the water we ordered with the kids meal, but I didn't want to risk being interrogated for that either and just decided to buy water at the stop next door. Overall, terrible customer service. The historic vibe was nice and the food was on par with what you would expect, but I don't usually get into heated debates over sauce.
• DE

  David Earle

  Aug 3, 2025
  5.0
  Fast & friendly
• SG

  Scott Gwin

  Jul 29, 2025
  1.0
  When you have a special that is two cheese burgers for $5, and a customer orders two cheese burgers add bacon, thats what you should ring up. That would have been $8. Not $13 for two deluxe bacon cheese burgers. And then the woman wanted to argue about it. Rude customer service. She absolutely treated me differently because I didn't speak Spanish. Where the hell are we again??? Disgusting!

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