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Brand Certified

Chipotle Mexican Grill

3.8
(1054 reviews)

About

Mexican Restaurant
Chipotle Paseo del Norte is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8120 San Pedro Dr NE, Albuquerque, NM
87113, United States

Hours

Reviews

3.8
1,054 reviews
5 stars
495
4 stars
227
3 stars
106
2 stars
54
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and negative attitudes from employees.

Cleanliness

The restaurant was frequently reported as dirty, with unclean tables, floors, and food preparation areas, leading to a negative dining experience.

Food Availability

Customers consistently noted that the location often ran out of key ingredients, affecting their ability to order desired items.

Food Quality

Many reviews mentioned issues with food quality, including bland flavors, undercooked rice, and incorrect orders, leading to dissatisfaction.

Portion Sizes

Several customers complained about small portion sizes compared to other locations, feeling they were not receiving value for their money.
  • KS
    Kimberly Stoner-Wood
    Jan 28, 2026
    1.0
    This is the worst Chipotle in ABQ. They run out of food. Are stingy with all the toppings and give you attitude if you ask for a little more lettuce. We have tried them a few times thinking it was the time of day or it was the workers, but no. It’s bad every time we go. I actually enjoy Chipotle, but I refuse to go to this one again.
  • JJ
    Jogger
    Jan 27, 2026
    1.0
    Definition of confused. They are not well-trained at the menu nor the register. They’re confused when ordering and adding items to bills that were not ordered. First several times it’s okay, but it’s worse now. One of them gets really anger when she doesn’t get it, gets passive-aggressive and throws the packaged food onto the counter. All the asian kids working there are exemplary.
  • RW
    Riley Wayne
    Jan 25, 2026
    1.0
    Went tonight with my boyfriend about an hour and a half before close, figured it wasn’t too late. The dude lied about being out of shredded cheese, the girl he’s working with brings a pan of shredded cheese up to the front after he told us they were out. We’re like… awkward… oh well. Then while getting drinks we hear them laughing about it. Not sure if they thought we left already or just didn’t gaf. I get it, they hire teenagers at this location since LC is nearby, but their attitude sucks and they’re not really that good at their jobs.
  • AL
    Angelique Lopez
    Jan 24, 2026
    1.0
    Not one to leave reviews, bad ones at that but the experience was HORRIBLE! Workers incredibly rude and highly unprofessional, out of key ingredients and tried to serve scraps of what was left. Very unappealing environment and extremely unappetizing food. My burrito was pretty much dripping water by the time it was time for it to be wrapped. I’d be lying to say we didn’t walk out on this meal. If your craving Chipotle please save yourself the trip and go to a different location
  • HN
    Huy Nguyen
    Jan 23, 2026
    1.0
    My girlfriend and I decided to stop by, since we used to work here and we wanted some Chipotle. Upon entering, the tables had rice, napkins, and trash on them. Two employees were on their break just chatting, but the trash was right in front of them? As we got to the line, we noticed it was completely filthy. Plastic burrito wraps everywhere, rice everywhere, beans everywhere, it was just a mess. When they rechanged the brown rice, they reused the same dirty spoon and didn’t change that. The lady taking our order dropped beans into our rice, but didn’t care. Also, the grill was filthy and they were preclosing and had no guacamole, no more white rice, and the leftover cart was already preloaded and it was BARELY 9:00 PM. The workers were all negative and not a good experience whatsoever.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Paseo del Norte offer?

Chipotle Paseo del Norte offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill Paseo del Norte?

Chipotle Paseo del Norte is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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