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Brand Certified

Chipotle Mexican Grill

3.6
(896 reviews)

About

Mexican Restaurant
Chipotle UNM is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2608 Central Ave SE, Albuquerque, NM
87106, United States

Hours

Reviews

3.6
896 reviews
5 stars
410
4 stars
173
3 stars
76
2 stars
55
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and prioritization of online orders over in-store customers.

Food Quality

Customers reported inconsistent food quality, with many mentioning cold, undercooked, or stale items, as well as smaller portion sizes compared to previous experiences.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and serving areas, contributing to a negative dining atmosphere.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and decreasing portion sizes, making it harder to justify the cost of meals.
  • OG
    Ob Gedo
    2 days ago
    5.0
    This chipotle is great! The food is great and so is the staff. This place has become a regular of mine. The food is of good and natural quality.
  • RM
    R M
    6 days ago
    1.0
    This afternoon our experience here at this location was by far the worst ever. Horrible customer service from Jeanpierre, when cashing us out her attitude was rudely disgusting, when I asked for guacamole and queso dips she had the nerve to suck her teeth and prepared our dips sloppy! She didn't even wear gloves to prepare our dips, and yelled 'Anything Else?!' Even her coworker looked up at us as I replied nicely! Upper management needs to address her and her attitude because what we experience DISGUSTING- Order #228 02/20/2026 2:01pm
  • CJ
    Claudia Jamrowski
    Jan 19, 2026
    1.0
    "I have visited countless Chipotle locations, but this experience was unfortunately well below the brand’s standard. The food quality was poor; the meat and rice were both significantly dried out, the ingredients didn't taste fresh, and the burrito tortilla was brittle. The facility and service also had major issues. The serving line was messy, and I witnessed cross-contamination as staff tried to clean while serving. Although the store was scheduled to be open for two more hours, the staff had already begun stacking chairs and effectively closing off the dining area. When we asked to eat in, the employee was visibly unhappy and claimed they usually close the seating area hours early. To make matters worse, while cleaning a nearby table, the staff member sprayed cleaning chemicals directly toward our food bag. While this is a busy college area, the unpleasant service and lack of cleanliness were disappointing."
  • TC
    Tyneal Caster
    Jan 18, 2026
    5.0
    This location has definitely stepped up their game! Jackie made my whole Sunday with her awesome attitude and delicious bowl she made me(: super yummy!
  • GM
    Gerald R. McDaniel
    Jan 2, 2026
    4.0
    Chipotle delivers consistently good food with fresh ingredients and solid flavors, and that is why it still earns four stars from me. The quality of the food is generally reliable, and when everything is made right, it is a satisfying meal. That said, the value has started to slip. Prices have gone up, while portion sizes feel noticeably smaller than they used to be. The food is still tasty, but it is harder to justify the cost when the bowl or burrito does not feel as filling as expected. Overall, Chipotle remains a good option if you are craving bold flavors and fresh ingredients, but more generous portions would go a long way toward matching the higher price point.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at the UNM location?

Chipotle UNM offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 2608 Central Ave SE?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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