Business Details
About
Mexican Restaurant
Chipotle Cottonwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,170 reviews
5 stars
532
4 stars
229
3 stars
116
2 stars
83
1 star
210
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food contamination, leading to concerns about health and safety.
Service Issues
Customers frequently reported poor service, including incorrect orders, unhelpful staff, and long wait times.
Food Quality
There were numerous complaints about food quality, including undercooked rice, stale chips, and incorrect or missing items in orders.
Inconsistent Experience
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in quality and service.
- SWSteve Weber6 days ago3.0I don't usually write reviews, however on several occasions I've come to the store because I'm looking for a decent meal for my lunch plus a unsweetened drink and on several occasions I have come here and the iced tea is empty and when I ask if they have any they say no. How hard is it to provide iced tea for you if you do not care for sweetened drink options?
- WCWil CamJan 5, 20265.0What a crazy experience. There was some blonde girl who literally threw her food on the floor because they were out of beans. Being someone who works on customer service I felt bad for the workers. I really appreciate that they were able to substitute the beans for rice after I asked because they were missing from my online order. That is great customer service and I will continue to go to this location based off of how calm they remained even though the customers were being ridiculous and rude. Appreciate yall!
- CCChloeDec 18, 20251.0This location was a complete health hazard. We placed an online order, and when we arrived, the dining area was filthy — half-eaten burritos were left on tables for customers to sit around. Behind the counter was just as bad. One employee was eating food from another restaurant right at the prep counter, and the entire area looked like a disaster. Only one person was making food at first, then another employee came over to help and did not wash his hands — he just put on gloves. Instead of focusing on preparing food, they were talking over it, and their aprons were touching the food. We did receive our order, but after seeing how unsanitary everything was, we threw it away because it didn’t feel safe to eat. This was disgusting and unacceptable. Management needs to seriously address cleanliness and food safety at this location. We won’t be back.
- CCCamDec 13, 20251.0They got my order wrong and replaced my carnitas with the spicy meat. I woke up this morning and got a sore throat. I only realized halfway through eating my bowl it was the wrong meat I couldnt eat.
- NPNeiden pDec 11, 20252.0I don't understand the hype... It was incredibly mid food, crazy expensive, sinewy meat, flavorless fillings for the most part and the burrito I got LITERALLY fell apart as soon as I sat down... This is the land of burritos, how does someone working at a burrito place not know how to roll a burrito? Also, I dunno if the music is playing to make people want to leave the building as soon as possible but I guess they found every terrible remake of good songs and made a whole dining room playlist... Not a place I plan on going back to, for a long long time... There are so many good places to eat in this city, I am kicking myself for choosing this one
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Cottonwood offer?
Chipotle Cottonwood offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced and wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill Cottonwood?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order Chipotle for pickup or delivery at the Cottonwood location?
Yes, Chipotle Cottonwood offers both in-store pickup and delivery services.
How can I order Chipotle online for this location?
You can order online through the Chipotle website at https://order.chipotle.com/ or via the Chipotle mobile app.
Does Chipotle Mexican Grill Cottonwood accept credit cards and offer gift cards?
Yes, this location accepts credit cards and also offers gift cards.
Is Chipotle Mexican Grill Cottonwood LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers.
Where is Chipotle Mexican Grill Cottonwood located?
It is located at 3400 NM 528 NW, Bernalillo, Albuquerque, NM 87114, next to Starbucks.
What nearby places can I visit before or after dining at Chipotle Cottonwood?
You can visit nearby places such as Starbucks for coffee, Baskin-Robbins for ice cream, or Jason's Deli and Five Guys for other dining options.
Are there any nearby health and wellness services close to Chipotle Cottonwood?
Yes, nearby you will find ApexNetwork Physical Therapy, The Joint Chiropractic, and Cottonwood Smiles Dentistry for health and wellness needs.
Can I combine a visit to Chipotle Cottonwood with some shopping or other services near the location?
Absolutely, nearby you can find electronics repair at uBreakiFix, mobile phone stores like T-Mobile and Cricket Wireless, and a FedEx Office Print & Ship Center for your shipping and printing needs.