Business Details
About
Mexican Restaurant
Chipotle Cottonwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,166 reviews
5 stars
533
4 stars
229
3 stars
115
2 stars
82
1 star
207
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food preparation areas, leading to concerns about food safety.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.
Food Quality
Several customers complained about food quality issues, including undercooked rice, stale chips, and incorrect orders, leading to dissatisfaction.
Item Availability
Frequent reports of being out of key menu items, particularly during peak hours, frustrated customers and impacted their dining experience.
Portion Sizes
There were mixed reviews regarding portion sizes, with some customers feeling shortchanged while others found them generous.
- NRN. Rodriguez5 days ago5.0This evening we visited and had a great experience. The area where they were serving food was really clean, and the young men that were working behind the counter were very professional and very kind. We really appreciate it. Lately we haven’t been having the best experience with any of the chipotles we go to, today was definitely different. Thanks to these young men! Great job!
- MFMichael Fleigle6 days ago2.0Twice I have ordered through the app for this location. Twice the app tells me to "Go straight to the pickup shelf to grab your order" and twice I have employees barking at me that I'm not allowed to do that. Make up your mind!
- OOOhsterNov 11, 20251.0Sloppy & Filthy. I’ve been to this location several times this year, and each time has been the same. The assembly counter is dirty and covered with sauces and food. Each ingredient is contaminated with other ingredients. The employees don’t seem to care and are also sloppy when making the bowls. I will not be returning here again!
- RCRichard COct 26, 20255.0We came here for lunch on October 25th. The service was fast and friendly and the food was pretty good. The dining area was nice and clean, table, chairs and the floor. We will definitely keep coming here.
- CCCristie CarterOct 12, 20251.0Where do I begin? Service was incredibly slow for having 7 employees behind the counter, who were more interested in their phones then the line of customers. Only person really doing anything was the gal making to go orders from either the app. The cleanliness of the hot counter made me want to turn and run, but I figured I'd give it a shot. The red sanitizer pail sat on the counter, right next to the pico/corn/chile holder and never once was moved. Receipts from the to-go orders were falling into the beans, just to be pulled out and laid right back down. Finally the young man who was cleaning the Pico compartment out with the sanitizing pail plopped a rag into the water, and sloshed it in, attempting to wipe it out but didn't bother to cover any of the other food, do dirty sanitizing water and God only knows what else, was all flung into the uncovered containers of remaining food/ingredients. I turned and walked out, along with a few others.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Cottonwood offer?
Chipotle Cottonwood offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced and wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill Cottonwood?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order Chipotle for pickup or delivery at the Cottonwood location?
Yes, Chipotle Cottonwood offers both in-store pickup and delivery services.
How can I order Chipotle online for this location?
You can order online through the Chipotle website at https://order.chipotle.com/ or via the Chipotle mobile app.
Does Chipotle Mexican Grill Cottonwood accept credit cards and offer gift cards?
Yes, this location accepts credit cards and also offers gift cards.
Is Chipotle Mexican Grill Cottonwood LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers.
Where is Chipotle Mexican Grill Cottonwood located?
It is located at 3400 NM 528 NW, Bernalillo, Albuquerque, NM 87114, next to Starbucks.
What nearby places can I visit before or after dining at Chipotle Cottonwood?
You can visit nearby places such as Starbucks for coffee, Baskin-Robbins for ice cream, or Jason's Deli and Five Guys for other dining options.
Are there any nearby health and wellness services close to Chipotle Cottonwood?
Yes, nearby you will find ApexNetwork Physical Therapy, The Joint Chiropractic, and Cottonwood Smiles Dentistry for health and wellness needs.
Can I combine a visit to Chipotle Cottonwood with some shopping or other services near the location?
Absolutely, nearby you can find electronics repair at uBreakiFix, mobile phone stores like T-Mobile and Cricket Wireless, and a FedEx Office Print & Ship Center for your shipping and printing needs.