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Brand Certified

Chipotle Mexican Grill

3.0
(481 reviews)

About

Mexican Restaurant
Chipotle Juan Tabo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1000 Juan Tabo Blvd NE, Albuquerque, NM
87112, United States

Hours

Reviews

3.0
481 reviews
5 stars
169
4 stars
57
3 stars
44
2 stars
47
1 star
164

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, undercooked rice, and missing ingredients in their orders.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, disengaged, or unhelpful, leading to a negative dining experience.

Portion Sizes

Numerous customers expressed dissatisfaction with portion sizes, noting that they were smaller than expected, especially for online orders.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty counters and tables, contributing to an overall negative impression of the restaurant.

Management Issues

Customers criticized management for poor oversight and lack of accountability, suggesting that this contributed to the overall decline in service and food quality.
  • VM
    Victoria Mirabal
    2 days ago
    1.0
    Just wanted to reach out and make sure your drive thru girl is alright. My husband was on the phone with me said he had an online order for Victoria she looked at the bag gave it to him and closed the window no word was said in that interaction from beginning or end. Have some respect. Get her some therapy help too.
  • AS
    Audrey S
    2 days ago
    3.0
    I’d like to leave more stars, but what I saw tonight deeply upset me. When we got there a man who looked like he’s been going through a hard time, held the door for us and then entered behind us. Immediately the staff was pointing to the door telling him to leave. He tried to explain to them that he had money and wanted to purchase something to eat. What really bothered me was the woman rudely asked him “How much do you have?” Insinuating that he could not afford it. I don’t care how much money he had, he was a paying customer and a human being. I understand that there may be some issues in the area, but kindness goes a long way. We ended up purchasing his meal because they were willing to take our money.
  • CM
    Cesar M
    3 days ago
    1.0
    Female attendant on 02/23/2026 at 11:55am was rude & gave me a burrito that was half cold? I don’t even understand how you do that. Upon handing me my food the attendant said not a single word, made me feel like i’m the nuisance.
  • JC
    Josh Clark
    Feb 18, 2026
    1.0
    Multiple bad experiences with no way to resolve with the restaurant or chipotle online. Completely firing chipotle after my most recent experience. What a great job the new CEO is doing!
  • LR
    Lee Richerson
    Feb 1, 2026
    3.0
    Chipotle Mexican Grill does a lot right when it comes to food. The ingredients are fresh, portions are solid, and when everything’s made correctly, it tastes great. That said, the customer service is where things fall apart. Staff often seem rushed, disengaged, or uninterested, and there’s little effort to be friendly or helpful. During my trip there on 1/31/2026, no words were spoken by the employee. We ordered our food online, went through the drive-thru, picked it up, and left. Bottom line: good food, consistently lacking service. If you’re here just for the meal, you’ll probably leave satisfied—but don’t expect much beyond that.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Juan Tabo Blvd NE serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 1000 Juan Tabo Blvd NE?

Chipotle is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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