Numerous customers reported extremely long wait times for service, both for seating and food delivery, often with staff ignoring them.
Food Quality
Many reviews highlighted poor food quality, including dry wings, incorrect orders, and unsanitary conditions.
Management Problems
Customers expressed dissatisfaction with management's handling of service issues, including lack of support for staff and poor customer service responses.
Inconsistent Experiences
While some customers had positive experiences with specific servers, overall service quality varied greatly, leading to frustration among patrons.
Cleanliness Concerns
Several reviews mentioned dirty conditions in the restaurant, including unbussed tables and unsanitary food handling.
JJ
justalurker
Nov 16, 2025
1.0
Been to the Buffalo Wild Wings on Montgomery Blvd NE many times. Food was great and the service was professional... UNTIL THIS VISIT.
Went in for a late lunch and sat down at on one of the many dirty tables. After 10 minutes a young curly haired kid server came over with menus. Told him the table was dirty and he left. Came back a while later with a soaking wet rag to clean the table. Left the table soaking wet and put menus down on the wet table. Very few customers seated at the time but the servers were back in the corner socializing, laughing, and ignoring their customers.
Server returned. We were ready to order and told him what we wanted. He replied "is that an online special?". Along with NOT cleaning his tables he doesn't know the menu. Told him we wanted another server. Finally another server came over with a sour look on his face. Asked to speak to the manager. she came over and we told her what was going on. She apologized and offered to buy us lunch but I'm not stupid enough to trust my food to unprofessional servers I had complained about to the manager.
We left and will NEVER set foot in any Buffalo Wild Wings again.
Left feedback at corporate but with SO MANY BAD REVIEWS REGARDING THE SAME PROBLEMS AT THIS BWW LOCATION IT DOESN'T SEEM THAT CORPORATE WILL DO ANYTHING.
JL
Juan Luna
Nov 13, 2025
1.0
They forgot
My 2 drinks
Yesterday 11/11/24
Call N/A
BP
B P
Nov 12, 2025
1.0
Still waiting on the food with the service is extremely horrible especially on Veterans Day. I feel like I am nothing but I never wanna feel like this especially since you guys are offering something for veterans on this very tumultuous day for us!! The bartender today was seriously not not wanting to attend to me nor the people that were at the bar at the time, especially when I walked out, she gave me a dirty look. I will never come here again and I love Buffalo wild wings.
DB
desbah begay
Nov 6, 2025
1.0
Not enough severs. Waited too long to be waited on. The place wasn’t even that busy.
BV
Belinda Villegas
Nov 4, 2025
5.0
My favorite wings place!! So many flavors to choose from! Also salt and vinegar fris!!!!!! Does not disappoint!!!!