Numerous customers reported extremely slow service, with long wait times for both seating and food delivery, often with staff ignoring them.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or incorrect orders, leading to significant dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and a generally unkempt atmosphere.
Customer Experience
Multiple reviews mentioned rude or unprofessional staff, contributing to a negative dining experience.
Inconsistent Experiences
While some customers had positive experiences with specific servers, the overall trend indicated a lack of consistency in service quality.
NW
Nakayla Willey
Jan 5, 2026
1.0
Not worth the money for the food you get, the fries were so dry and hard we couldn’t even eat them. Just gross. $40 to waste. Wingstop is always better.
BV
Blanca Valenzuela
Dec 31, 2025
1.0
My food was supposed to be ready at 7:20, and at 8:40 they still haven't given it to me.
AA
Amanda Avalos
Dec 30, 2025
1.0
The customer service was terrible. From the moment we walked in, we felt unwelcome. We waited by the entrance for nearly 10 minutes without acknowledgment, and instead of being greeted, someone shouted across the restaurant that it was open seating. The lack of professionalism and basic courtesy was shocking. Very disappointing experience.
JC
Jamie Clayton
Dec 22, 2025
1.0
If I could give negative stars I would. I’ve given this restaurant MANY MANY chances over 4 years hoping for it to be even remotely decent food and not one.single.time. Have I EVER gotten good food from this location. I know that BWW can be good as the location where I am from is wonderful. This location should close or possibly just be a bar? Because the food is absolute trash. My tomatoes don’t even have a hint of red to them, the chicken was so hard I couldn’t even cut it and sauce… what’s that? When I was a server I would have been absolutely mortified to serve this to a customer. 10000000000000000000% will never give this place a chance again. Whoever the GM is should be ashamed
AS
Adrian Vallejos (Shady_Milkman)
Dec 12, 2025
1.0
Unacceptable experience. I ordered and paid for Classic Bone-In Wings and instead received a cold order of Boneless Wings.
Ordered: Classic Bone-In Wings
Received: Cold Boneless Wings
This level of error—receiving the wrong item entirely and having it be cold—demonstrates a serious breakdown in kitchen execution and quality control. This mistake confirms my prior hesitation about ordering here, and I will not be returning as a customer. Disappointing.