Arby's

3.9
1106 reviews
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Business Details

1416 Mercantile Ave Ne, Albuquerque, NM
87107, United States
(505) 341-3549
http://www.arbys.com/locations/us/nm/albuquerque/1416-mercantile-ave-ne/store-7165
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1416 Mercantile Ave Ne, Albuquerque, NM
87107, United States

Hours

Reviews

3.9
1,106 reviews
5 stars
475
4 stars
287
3 stars
181
2 stars
54
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported problems with order accuracy and staff responsiveness, including long wait times and incorrect orders.

Food Quality

Feedback on food quality was mixed, with some praising freshness and taste, while others reported issues like expired items and poor texture.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.

Staff Attitude

Customer experiences with staff varied, with some noting friendly and attentive service, while others encountered indifference or impatience.
  • BM
    Brianna Mollberg
    Dec 7, 2025
    1.0
    Drive thru person kept speaking over me as I was trying to order, and gave me incorrect sandwich as a result. Worse, was given expired Mac n Cheese (by 2 days). Tried to call store but got busy signal. Tried to go online to report the expired product, and kept receiving "error URL". Going to avoid this location going forward.
  • WW
    William
    Dec 6, 2025
    1.0
    Ordered two Roast Turkey Ranch & Bacon sandwiches to go; not only were they not cut in half, the bacon was also missing from one of them. Seriously! C'mon!! Given the issues we encountered, this will be our only visit. I hope our feedback helps with future improvements.
  • SC
    Sarah Chavez
    Dec 1, 2025
    1.0
    Had to ask three different times for the right thing. Each time was met with more impatience due to them not doing their job correctly… it’s like, I get minimum wage pay too and I still do my job right. Remembering sauce with every order shouldn’t be a problem! Now because they were having a bad day mine gets ruined cause my order still wasn’t right after the third freakin time!
  • JW
    Jeffrey Waits
    Nov 30, 2025
    1.0
    Travelling home to colorado. Stopped in to eat but the four folks behind the counter refused to come and take our order. It's 1:30 on a Sunday afternoon. It wasn't busy. We tried for 3 minutes to get any of them to take order. They didn't, so we went across the parking lot to Wendys, who immediately took our order
  • GR
    Gianni Rogers
    Nov 1, 2025
    5.0
    I love it the food is always fresh I love fresh fries
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