They claim to have given my mobile order to someone else before the estimated pick-up time. Told me to cancel the order and get a refund when the only way to do so is to contact the restaurant. I had to fill out an online form explaining my situation with pictures of my receipt to ask for a refund. Very frustrating situation that never should of happened!
KF
Kristy Ferguson
Mar 9, 2026
1.0
Poor customer service on multiple occasions. The two females that work there in the afternoon are very unprofessional.
LD
Louise Dominguez
Nov 17, 2025
5.0
Good
MM
Mary Masterson
Oct 28, 2025
1.0
I placed a mobile order and payment was successfully processed through the app. When I arrived at the counter and presented the receipt, the staff informed me that if the order did not appear in their system, they could not honor it. I was instructed to wait until the scheduled delivery time to determine whether their system would update.
This created significant frustration since I had already been charged. I am sharing this experience so others are aware that there may be issues with the ordering and verification process at this location.
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