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Brand Certified

Dairy Queen Grill & Chill

3.9
(815 reviews)

Business Details

273 Portugal Cove Rd, St. John's, NL
A1B 2N8, Canada
(709) 738-1171
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
273 Portugal Cove Rd, St. John's, NL
A1B 2N8, Canada

Hours

Reviews

3.9
815 reviews
5 stars
326
4 stars
247
3 stars
136
2 stars
49
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or inattentive staff, with several instances of incorrect orders and poor handling of complaints.

Food Quality

Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others experienced cold food and unsatisfactory items like poorly made blizzards.

Customer Experience

Several reviews highlighted a chaotic atmosphere with long wait times, especially in the drive-thru, and issues with order accuracy.

Positive Staff Interactions

Despite the negative feedback, some customers praised friendly staff and good service during their visits.
  • CM
    Chinthaka Madanayaka
    Nov 29, 2025
    1.0
    Very disappointed with the service at this location. My wife ordered a chicken burger, but they gave her a cheeseburger. Our child has a severe red-meat allergy, and because of this mistake we had to rush to the hospital. When I went back to explain the situation, the staff member was extremely rude. She acted disrespectfully, made rude gestures toward me, and said she had “nothing to do” about my child’s situation. She ignored me completely and tried to talk only to my wife. When I asked for her name, she refused and said it was “not allowed,” which is very unprofessional. A food mistake is already dangerous, but the staff’s behaviour made the situation even worse. I hope the management takes this seriously and improves staff training so no other family has to go through this.
  • SD
    Squigs Doka
    Nov 13, 2025
    1.0
    Had the saddest poutine of my life sold to me here. Wish I had taken a picture of it before throwing it in the bin.
  • JA
    Juggernaut Autobot
    Sep 13, 2025
    5.0
    Never had a single bad experience from this dairy queen. The burgers are fantastic and the chicken strips are always crispy. As for the ice cream. Wow! Extremely refreshing and tasty.
  • JW
    Jay Wells
    Sep 7, 2025
    1.0
    Chewed on a sharp piece of plastic called the store, the manager stated “there was no possible way that could happen” then straight up hung up on me after stating he would look up the transaction. Who makes something up like this? Not a single apology just “we can give you a free blizzard” and gaslighting me stating “it wasn’t us”. date 07/09/25 at time of 2030

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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