Numerous customers reported long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews highlighted poor food quality, including cold, greasy, and improperly cooked items.
Customer Experience
Several customers expressed frustration with the handling of complaints and lack of accountability from management.
Positive Feedback
Despite the negative reviews, some customers praised the food quality and friendly service from specific staff members.
BJ
Billy Jordan
Jan 27, 2026
5.0
My whole experience was wonderful
DT
Dave Tiller
Jan 21, 2026
1.0
Screwd up my order said it was my fault than tried to charge me for the replacement meal
SM
Scotty Mccarthy
Jan 12, 2026
1.0
Had to stop going here because they never get my order correct. Worst thing is my order is just “no lettuce” Not that complicated
CD
Cody Duguay
Jan 9, 2026
1.0
Found hair inside the chicken and super super salty and contacted kfc then self and argued with them for about 10 minutes saying it’s not there fault and I got to go through door dash about hair because inside of the food that was tapped and food in a box worst place to go never go to the kfc on commonwealth ave
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