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Brand Certified

Chipotle Mexican Grill

3.2
(420 reviews)

Business Details

117 E Broad St, Westfield, NJ
07090, United States
(908) 232-2709

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
117 E Broad St, Westfield, NJ
07090, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.2
420 reviews
5 stars
149
4 stars
85
3 stars
28
2 stars
26
1 star
132
  • AH
    alexis henderson
    6 days ago
    1.0
    Terrible customer service. Everyone was extremely rude INCLUDING the manager. Their portion sizes are off, had to get “double chicken” and at any other chipotle it would be considered the regular portion size. The food was also not cooked well at all. No wonder the ratings are so low
  • CG
    Chris Gutierrez
    Mar 16, 2026
    1.0
    They must not follow health guidelines because I just got food poisoning after eating here lastnight.Terrible
  • PR
    Pranav Rayakota
    Feb 24, 2026
    1.0
    I visited this location today and was genuinely surprised by how small the portion sizes were. My friend had to order chicken on the side and double chicken just to get what should have been a normal amount, and even then it was barely a few pieces. On top of that, the chicken was extremely overcooked and charred. I politely mentioned this to the employee at the counter and simply asked if it would be possible to receive a little more. Instead of addressing the concern professionally, an older employee responded with unnecessary hostility. Overall, the food quality and customer service were both disappointing. I hope management takes steps to improve portion consistency and how customer concerns are handled.
  • JT
    Jaineel Thakkar
    Feb 21, 2026
    1.0
    Worst Chipotle ever. Rude staff. Dirty store. I smell weed from one of the servers.
  • TJ
    Taylor Jones
    Feb 17, 2026
    1.0
    This is the worst Chipotle I’ve ever been to. It wasn’t always like this, but something has clearly changed—and not for the better. The service alone is enough to make you lose your appetite. I’ve never dealt with such hostility and lack of basic customer care. The meat portions are an absolute joke. Paying $12 for what is essentially a bowl of rice and cheese is ridiculous. When I ask for double chicken, I still get what looks like a single, skimpy serving. It feels like the employees are guarding the chicken as if it’s coming out of their own pockets. I even told the young white male employee that was behind the counter tonight that he barely gave me any chicken and asked if he could add a little more. Instead of fixing it, he gave me attitude and insisted that the tiny dollop he served was “enough.” Excuse me? That’s not what I’m paying for. What makes it worse is the overall attitude. I’ve genuinely never encountered such rude, unfriendly staff and I work in hospitality myself. There’s a clear lack of professionalism and basic courtesy. This location used to be generous with portions and kind to customers, but it has seriously gone downhill. Between the tiny servings and the poor service, it’s not worth the money or the frustration. Trust me and take your business elsewhere.

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