Customers reported inconsistent food quality, with some enjoying the sandwiches while others found them poorly made, cold, or lacking flavor.
Service Issues
Many reviews highlighted poor customer service, including unfriendly staff, slow service, and mistakes with orders.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes of the sandwiches.
Cleanliness
Some customers noted that the store was clean, while others reported unsanitary conditions and a lack of attention to cleanliness by staff.
Positive Experiences
Despite the negative feedback, there were numerous positive reviews praising specific sandwiches, friendly staff, and overall enjoyable experiences.
GS
Gavin Schlegel
Dec 12, 2025
1.0
This place is genuinely so bad. The food stinks (literally) and many items are uncooked or cold. The service was horrendous; the cashier was super dismissive and rushy even though there was no one else in the store (go figure) and a small sandwich was 12.50? I get why so many primo hoagies locations are closing.
KL
Kyle Lucas
Oct 19, 2025
5.0
This was one of the best sandwiches I've had in a VERY long time. Primo Hoagies is now my hoagie go-to!
MS
Max S
Oct 2, 2025
1.0
Worst Italian sub I’ve ever eaten
Owner needs to retrain the employees, the sandwich was an absolutely crazy mess
I’ve eaten at other locations of this chain, you’re off by a mile and your employees are throwing your food cost out the door my friend.
RC
Robert Jr. Carducci
Sep 13, 2025
5.0
Probably the most delicious sandwich I’ve ever eaten! Incredible value too…
SF
shannon fields
Sep 2, 2025
2.0
This was my first time ever there and I told the woman at the register. Her service was fantastic, but the sandwich was horrible. I wish I took a picture!
First of all the sandwich was drenched in oil, so much oil that there was a puddle in the paper which leaked out onto my shirt and the car seat and that’s when I was like WTH. I literally had to pull over to eat it because there was no way to eat this thing with one hand. My hands were covered in oil from just picking it up. The bread was also soggy because of it.
There was SO much mustard on the sandwich that one bite I took was just all mustard… and to top it off the lettuce and tomato was just laying on top of this fully packed sandwich. I couldn’t even close it to bite it and ended up picking the toppings off the top by finger and eating it. The lettuce was also drenched in oil.
Too sloppy and I was not a fan at all. I’ve heard great things about this chain and I cannot agree. I’ve literally been complaining about this sandwich all day to anyone who would listen lol
What are the operating hours for PrimoHoagies in West Orange, NJ?
PrimoHoagies is open daily from 10:00 AM to 8:00 PM.
Does PrimoHoagies in West Orange offer delivery and pickup services?
Yes, they offer in-store pickup, delivery, and same-day delivery services.
Where is PrimoHoagies located in West Orange?
PrimoHoagies is located at 495 Prospect Ave, West Orange, NJ 07052.
How can I place an order for delivery from PrimoHoagies?
You can place your delivery order online at https://order.primohoagies.com.
What types of sandwiches is PrimoHoagies known for?
PrimoHoagies is known for its old fashioned Italian specialty hoagies built on sesame-seed rolls.
What payment options does PrimoHoagies accept?
They accept American Express, Apple Pay, cash, Discover, MasterCard, and Visa.
Does PrimoHoagies provide catering services in West Orange?
Yes, catering services are available at PrimoHoagies in West Orange.
Are there any nearby eateries where I can go after visiting PrimoHoagies?
Yes, nearby you can visit Cold Stone Creamery for ice cream or Bubbakoo's Burritos for Mexican and vegetarian options.
What shopping options are close to PrimoHoagies in West Orange?
Nearby shopping includes Essex Green Town Center, GameStop, and Five Below for various retail needs.
Is it convenient to access PrimoHoagies when visiting nearby attractions?
Yes, PrimoHoagies is near attractions like AMC Dine-in Theatres Essex Green 9 and Essex Green Cinema, making it a great spot to grab a bite before or after a movie.