McDonald's

3.8
1672 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
5400 Bergenline Ave, West New York, NJ
07093, United States

Hours

Reviews

3.8
1,672 reviews
5 stars
800
4 stars
307
3 stars
205
2 stars
101
1 star
259

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unprofessional.

Cleanliness

Several customers noted that the location was dirty, with unclean tables and restrooms.

Order Accuracy

Many customers experienced issues with incorrect orders and long wait times, leading to frustration.

Food Quality

While some enjoyed the food, others reported it being subpar, with complaints about cold or poorly prepared items.
  • DC
    Daisy C
    1 day ago
    1.0
    This McDonald is the worst one in the area. It reminds me of The McDonalds on 125th on NYC. (IFKYK) the workers are extremely rude while looking unpresentable and the store is filthy and unkept. I get it’s Fast food but do better. Turn over that whole location.
  • KK
    kaiferr
    Dec 30, 2025
    1.0
    This McDonald’s is always ridiculously slow. The place gets insanely crowded because the workers take forever to attend customers. I waited way too long just to get my food, and on top of that, when I asked for sauce the worker said I could only get one. One sauce?? What am I supposed to do with one sauce for my whole meal? The whole experience was frustrating and unorganized. Horrible and Ghetttoooo
  • OM
    Oscar Mota
    Dec 27, 2025
    1.0
    Passed by for an up of coffee and hot water to heat up my infants milk, the employee denied the hot water even though I brought my own mug. I was charged a medium hot tea for the hot water. Definitely not comming back to this location. The cashier and manager are just unkind people.
  • MF
    Mayelin Fermin
    Dec 20, 2025
    1.0
    Muy mal servicio para ir a un simple baño un show son unos malo educado
  • MM
    Melvin Martinez
    Dec 18, 2025
    1.0
    If you want your day to start on the wrong side, visit this place during breakfast hours. Woman in the morning is rude as hell. My app for some reason never sent my order in. And instead of helping or finding a solution. She just shrugged me off and walked to the back. I would have order there and figure out app thing later.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5400 Bergenline Ave, West New York?

McDonald's is open from 6:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

When is the McDonald's drive-through service available?

The drive-through is open from 6:00 AM to midnight Monday through Thursday and Sunday, and extended until 2:00 AM on Friday and Saturday.