Brand Certified
McDonald's
3.8(1681 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5400 Bergenline Ave, West New York, NJ
07093, United States
Certified by McDonald's • Mar 01, 2026
(201) 205-1242
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryAvailable
- TakeoutAvailable
- BreakfastAvailable
- LunchAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.8
1,681 reviews
5 stars
803
4 stars
308
3 stars
207
2 stars
101
1 star
262
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Service Speed
Many customers complained about slow service, with long wait times reported for both ordering and receiving food.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders and food quality being subpar.
Cleanliness
Several reviews mentioned issues with cleanliness, including dirty tables and unkempt restrooms.
Staffing Issues
Customers noted that the location seemed understaffed, leading to delays and poor service.
- AVAlexandra Velasquez6 days ago5.0Jorge Armando was so patient, kind, and attentive with our special needs class from PS3. Thank you Jose Armando! You were the best part of our experience.
- AНемой НемовFeb 24, 20261.0One of the worst McDonald's location. Unprofessional management. Can't buy food by cash. Personal always in rush. They don't care for their customers only orders. I don't recommend this location to visit.
- JHJose HernandezFeb 19, 20265.0Very fast service.
- JGJohn GregJan 27, 20263.0It is a very good place to eat at the food is amazing but the serivce is trash they don't even take your order when it is packed shouldn't they hire more employees for that, you have to wait at least an hour to order your food if its packed.
- ALAlvin LiuJan 15, 20261.0this mcdonald has really fell off. they use to have nice staff and now they are all rude especially the two lady’s in the front (the one who was packing up and one who was doing the fries). these two give the biggest attitude and can’t even apologize for making a mistake. the manager is no better, same attitude as them. they messed up my order and gave me a look of disgust even thought they made the mistake. futhermore if you place a 40$ these stingy workers won’t even give one extra sauce. will force you to pay for it.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5400 Bergenline Ave, West New York?
McDonald's is open from 6:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.
When is the McDonald's drive-through service available?
The drive-through is open from 6:00 AM to midnight Monday through Thursday and Sunday, and extended until 2:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's in West New York?
Delivery is available from 6:00 AM to 11:45 PM Monday through Thursday and Sunday, and until 1:45 AM on Friday and Saturday.
Does this McDonald's location offer delivery and mobile ordering services?
Yes, it offers delivery, same-day delivery, no-contact delivery, and mobile ordering through its app and website.
What payment methods are accepted at this McDonald's?
Customers can pay with American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's at 5400 Bergenline Ave have facilities accessible for people with disabilities?
Yes, this location has wheelchair accessible entrance, seating, and restrooms.
Is McDonald's near any notable restaurants where I can try different cuisines?
Yes, nearby you can find El Sol de Mexico and Tequila River Taqueria, both offering Mexican cuisine, and a Tropical Juice Bar serving Caribbean-style smoothies and juices.
What other dining options are available close to this McDonald's?
Popeyes® Louisiana Kitchen is nearby for chicken and fast food lovers, adding to the variety of local dining options.
Are there convenient services near McDonald's for banking and postal needs?
Yes, Popular Bank, Provident Bank, Santander Bank ATM, and the United States Postal Service along with US Post Office are located close by for your banking and mailing needs.
Can I find family and personal care services near McDonald's at 5400 Bergenline Ave?
Yes, nearby options include Veda Family Dentistry, Dentistry for All WNY, Hudson Dental Esthetics for dental care, Little Angels Inc for daycare, and Yogi Beauty Salon and Valentina's Nail and Hair Studio for beauty services.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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