McDonald's

3.8
1669 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
5400 Bergenline Ave, West New York, NJ
07093, United States

Hours

Reviews

3.8
1,669 reviews
5 stars
802
4 stars
306
3 stars
205
2 stars
101
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Order Management

Customers frequently experienced issues with order accuracy and delays, often waiting excessively for their food.

Cleanliness

While some noted cleanliness, many reviews pointed out dirty tables and unsanitary conditions.

Food Quality

Mixed feedback on food quality, with some enjoying the meals while others reported issues like incorrect orders and unsatisfactory taste.

Speed of Service

Many customers complained about slow service, with long wait times reported for both in-store and mobile orders.
  • BN
    Beto Navidad
    Nov 13, 2025
    1.0
    I would give zero stars but since I can't it's one. The woman who is there in the mornings doesn't know how to interact with customers. She is usually there in the mornings. This morning she said to customers "if you want to wait then wait if not then you can leave". She has no customer service skills at all. This isn't the first time she has this attitude. Perhaps she hates her job or doesn't get paid enough but she shouldn't take it out on customers. She is unfit to interact with the public.
  • JJ
    Justy
    Nov 2, 2025
    4.0
    Service is better than the food.
  • MM
    Mario Montenegro
    Oct 29, 2025
    5.0
    My go to 😜
  • HC
    Hilda Castillo
    Oct 18, 2025
    1.0
    Cashiers have to attend to the register and serve as well when it’s very busy rather than have other staff take care of preparing the orders etc. They need to work on managing their staff better.
  • TW
    Taller Williams
    Oct 14, 2025
    1.0
    Don't go there ICE should come clean the dining room out. Old people with only a cup of coffee taking up every table with newspaper.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5400 Bergenline Ave, West New York?

McDonald's is open from 6:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

When is the McDonald's drive-through service available?

The drive-through is open from 6:00 AM to midnight Monday through Thursday and Sunday, and extended until 2:00 AM on Friday and Saturday.