Dunkin'

3.9
628 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West New York, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5915 Bergenline Ave, West New York, NJ
07093, United States

Hours

Reviews

3.9
628 reviews
5 stars
334
4 stars
117
3 stars
51
2 stars
26
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items and missing components.

Cleanliness

Several customers expressed concerns about unsanitary conditions in the store, including dirty counters and bathrooms.

Product Quality

Feedback indicated dissatisfaction with the quality of food and beverages, particularly regarding coffee and donuts.

Staff Attitude

Customers noted a generally negative attitude from staff, with complaints about employees being dismissive or unresponsive.
  • SS
    Sabrina
    Nov 5, 2025
    1.0
    i love the strawberry fresher with lemonade, I ordered one at this Dunkin, and it literally tasted and looked like soap, will not be coming back here
  • PN
    Patricia Espinoza Ng
    Sep 30, 2025
    1.0
    The service here is getting worse. My senior mother went today at 6am 9/30/25 and asked the employee why she wasnt handling her coffee instead of sending it to the end of the counter. The employee rudely snapped back and told her if she had a problem and told her she was going to call the police. To the owner if your employees cant deal with a simple question you need to revist your hiring process.i will contact you directly.
  • DW
    Dr. Who
    Aug 13, 2025
    5.0
    Best DD on the morning shift
  • J3
    J 369
    Aug 11, 2025
    1.0
    Honestamente, todavía no entiendo cómo una cafetería que en teoría debería especializarse en café termina vendiendo más hielo que la bebida que le da su nombre. Es algo absurdo y hasta gracioso si no fuera tan frustrante. Uno entra esperando un buen café, aroma intenso, sabor auténtico… y lo que recibe es un vaso lleno de hielo que ocupa más espacio que la bebida en sí. Es como si aquí la especialidad no fuera el café, sino el arte de empacar hielo de la manera más eficiente posible. Y claro, cuando se derrite, el café queda aguado y pierde cualquier encanto que pudo haber tenido. Me pregunto si el negocio real de Dunkin Donals es la venta de hielo disfrazada de cafetería. Si realmente quieren ser fieles a lo que prometen, deben servir el café como protagonista y no como un pequeño invitado en un vaso de hielo. No pedimos un iceberg flotante, pedimos café. Honestly, I still don't understand how a coffee shop that's supposed to specialize in coffee ends up selling more ice than the drink it's named after. It's absurd, and even funny if it weren't so frustrating. You walk in expecting good coffee, an intense aroma, and an authentic flavor... and what you get is a glass full of ice that takes up more space than the drink itself. It's as if the specialty here isn't coffee, but the art of packing ice as efficiently as possible. And of course, when it melts, the coffee becomes watery and loses any charm it might have had. I wonder if Dunkin' Donals' real business is selling ice disguised as a coffee shop. If they really want to be true to their promises, they should serve coffee as the protagonist and not as a small guest in a glass of ice. We're not ordering a floating iceberg, we're ordering coffee.
  • HP
    Hari Patel
    Jun 27, 2025
    5.0
    World’s best Dunkin Donuts

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 5915 Bergenline Ave, West New York, NJ?

This Dunkin' location is open 24 hours daily, from midnight to 11:59 PM.

What types of food and beverages does this Dunkin' serve?

They serve coffee, espresso, breakfast sandwiches, donuts, tea, and comfort food suitable for breakfast, lunch, brunch, and dinner.