McDonald's

3.8
531 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
43A Marshall Hill Road, West Milford, NJ
07480, United States

Hours

Reviews

3.8
531 reviews
5 stars
235
4 stars
109
3 stars
85
2 stars
32
1 star
70

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

Numerous reviews mentioned long wait times for food, especially in the drive-thru, with some customers feeling forgotten.

Staff Attitude

While some employees received praise for their friendliness, others were described as rude or unhelpful, impacting the overall customer experience.

Cleanliness

The restaurant was generally noted as clean and well-maintained, contributing positively to the dining atmosphere.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others complained about cold or poorly prepared items.
  • MJ
    Mick Jack
    4 days ago
    1.0
    This is the fourth time this happens to me so I'm writing a review. I ordered a McFlurry with extra Oreos and they told me they were at the bottom because they didn't even put the flurry in the machine apparently. They made sure to charge me for the extra Oreos. But I think what they did instead was put light Oreos. What a rip off. 7$ for basically 1$ worth of vanilla ice cream. Like why are they so cheap with the Oreos? Does it really cost them that much money? I could have bought two bags of Oreos and a gallon of ice cream at ShopRite for 1$ more. Instead I get ripped off and I'm so upset because obviously that's the dessert and I didn't check it until I got home. What they did was just dress the top of it with a little bit of Oreos to make it look like there was a lot but they actually did not put any inside or at the bottom. If that's how it's done, then why is it a flurry? It should just be called vanilla ice cream or Oreo topping. This is ridiculous cuz I'm not the only person this happens to. I see somebody else on here complaining about the same thing and it happens often
  • MM
    Mr.J
    Oct 19, 2025
    2.0
    everytime I ask for extra Oreos in my mc flurry they always charge me and never actually put them in. For the price they charge for extra this should be a crime
  • SK
    Shawn Kaminskyj
    Oct 15, 2025
    5.0
    I'm lovin' it!
  • RC
    ra coope
    Sep 22, 2025
    3.0
    Went to MacDonalds for late, 8pm dinner with two other adults and a 1 year old. For some reason, they couldn't give me a receipt foe my credit card. I stood there waiting, after politely asking again, and the woman said it was her machine. I asked for the Mgr. And she then pushed a few buttons s and the receipt came right out. Not a good experience. Place was clean and well lit. Food was , well its McDonalds.
  • SC
    Steven Cytowicz
    Sep 6, 2025
    5.0
    I really love this McDonalds. The food is always fresh, the building is clean, and the staff are very nice. A great place to stay and grab some fast food!

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

During what hours is the drive-through service available?

The drive-through is open daily from 6:00 AM to 11:00 PM Sunday through Thursday, and until midnight on Friday and Saturday.