Dunkin'

3.8
408 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Caldwell, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
592 Passaic Ave, West Caldwell, NJ
07006, United States

Hours

Reviews

3.8
408 reviews
5 stars
194
4 stars
92
3 stars
35
2 stars
18
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews indicate poor service, with many customers experiencing rude behavior from staff and frequent order mistakes.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including wrong drinks and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and issues with food preparation.

Staff Attitude

Many customers noted that staff members, particularly older employees, displayed unprofessional and rude behavior.

Coffee Quality

Feedback on coffee quality is mixed, with some customers enjoying it while others complained about it being poorly made or tasting off.
  • AA
    Alexander A
    1 day ago
    5.0
    Way better than the Fairfield one
  • MW
    MARY WALSH
    Nov 8, 2025
    1.0
    Too bad there is not a zero star rating. Went in Friday night (around 545pm) for hot tea. Same as I get everyday near my office. (large hot tea with 2 milk, 2 cream, 2 stevia. I usually have my own stevia). Paid for it. Left $1 tip. When I got it, it was almost black so I asked if I could get more milk or cream. The jerk guy who was there (along with some very tiny woman) got very angry with me and he insisted that they did it correctly. He didn't like my reaction and mumbled something stupid like he would charge me for more milk/cream. Are you kidding? I got rightfully very angry. I reminded them that I left a $1 tip. After much back and forth, finally, the woman gave me 3 creams to go. They basically told me to get out of there. Then, I saw their other reviews. So many 1 star ratings. One woman had paper in her meal. Other stories were awful. Forgot to mention that they are the only Dunkin Donuts that makes you take a key to get into the bathroom. They are in a strip mall and now I know why they don't get much traffic. DON'T EVEN GO THERE. BEYOND AWFUL AND NASTY.
  • MT
    Mark Thompson
    Oct 27, 2025
    5.0
    Good DD 's, won't disappoint !
  • ES
    Elizabeth Saccurato
    Oct 18, 2025
    4.0
    Coffee for the ride home from Caldwell to South Amboy
  • GS
    Gevher Sevde Sahin
    Sep 30, 2025
    1.0
    Disgusting place with the laziest and most unprofessional workers. The guy doesn’t know what he is doing. And his bare fingers are in the drinks 🤮

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Caldwell, NJ?

Dunkin' in West Caldwell, NJ, is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services.