Dunkin'

3.6
181 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upper Montclair, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
622 Valley Rd, Upper Montclair, NJ
07043, United States

Hours

Reviews

3.6
181 reviews
5 stars
84
4 stars
29
3 stars
18
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and negative attitudes from employees.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty premises and employees not following hygiene protocols.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including wrong items and poorly made drinks.

Product Quality

Feedback indicated that food items, particularly donuts and coffee, were often stale or of low quality, leading to dissatisfaction.

Speed of Service

While some customers appreciated quick service, others noted inconsistencies, with long wait times reported during busy hours.
  • ML
    Margaret Ludwiczak
    Dec 7, 2025
    4.0
    Always have my order ready and delicious
  • LR
    Laura R
    Nov 16, 2025
    1.0
    Donuts dropped into the bag upside down. Big mess. Stale and disgusting plus lousy service.
  • SC
    Sterling Cooper
    Oct 30, 2025
    1.0
    The front counter male very very rude and arrogant staff who was serving me was worst n horrible person. No hello, no thank you. Nothing. Worst. Bad attitude he had. No manners. My god. I was so so disappointed with his worst zero star service. I won’t ever go back n I wish I knew his name. Even he made my coffee worst and very cold. It was hot matcha latte. He didn’t know how to make..
  • OD
    Odalys Jiménez (Dally)
    Sep 23, 2025
    5.0
    The workers here were very helpful especially in the morning with only two of them from what I’ve seen. They took my order and got it done very quickly and were kind. Was in and out in less than 8 mins
  • MS
    Mehmed Sufi
    Aug 3, 2025
    1.0
    He did not wear gloves and he’s wiping his hands with his clothes I was going to take a picture but I didn’t want to take it to another level

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Upper Montclair, NJ?

Dunkin' in Upper Montclair, NJ is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.