Wendy's

4.0
1279 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2657 Us Highway Center, Union, NJ
07083, United States

Hours

Reviews

4.0
1,279 reviews
5 stars
603
4 stars
342
3 stars
159
2 stars
57
1 star
118

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rude and unprofessional behavior.

Food Quality

There were numerous complaints about food quality, including cold, stale, or poorly prepared items, though some customers enjoyed specific menu items.

Cleanliness

Several reviews mentioned the cleanliness of the restaurant, with some noting clean dining areas and bathrooms.

Service Speed

Customers experienced inconsistent service speed, with some reporting quick service while others faced long waits.
  • RZ
    Raiza Zayas
    Dec 21, 2025
    1.0
    I had placed an order via the Wendy’s app and it was delivered via DoorDash. I had ordered 3 biggie bags double bacon burger. 2 no pickles no mustard and the 3 was no pickles no onions no mustard and can you believe that I only received 2buns mayo tomato and lettuce. Like if I just wanted a veggie burger I would of asked for a veggie burger, I didn’t get bacon nor my double patties nor cheese like the restaurant employees need to look at there food slip or there monitor and make the food as it is on paper or screen. This was sooo upsetting that I will never order from this restaurant ever again I have photos and a video of this incident. Then they tell me to contact the delivery person because they are the people who make the food and that was wrong of Wendy’s to say to me.
  • PR
    Paul R
    Dec 20, 2025
    4.0
    Like other fast food joints this one also has micro sizes of their sandwiches compared to the pictures. Many places serve, but appears to be previously sat on sandwiches. Like people actually sit on them before they put them in the bag. I guess that’s the reality.
  • SK
    Sue Kabre
    Dec 9, 2025
    1.0
    The manager is rude and condescending I explained to him I was allergic to ketchup so could I have a extra honey mustard for my fries he Said I had to pay 50 cent Because it was a premium sauce after I asked for a refund he gave it to me for free my burger was Ive cold and the iced tea smelled like bleach this is the first time I encountered this manager they’re usually so helpful we eat here 3 times a week with my clients for work terrible customer service
  • JH
    Joseph Hannan
    Nov 23, 2025
    1.0
    Found hair in my food and they messed up my order for the 4th time this week
  • MG
    MariaCristina Gonzalez
    Nov 19, 2025
    5.0
    I have eating at the location that i usually go more than 10 times others i go thru the drive thru always up to now good experiences I have to say.

Frequently Asked Questions About Wendy's

Is Union - #5 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in Union, NJ?

The drive-thru is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.