Dunkin'

4.0
588 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Union City, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4801 Park Ave, Union City, NJ
07087, United States

Hours

Reviews

4.0
588 reviews
5 stars
320
4 stars
110
3 stars
57
2 stars
21
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional staff, while others praised friendly and accommodating service.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly regarding the bathrooms and overall store hygiene, with some customers expressing disgust.

Order Accuracy

Many customers experienced problems with order accuracy, including incorrect items and charges, leading to frustration and dissatisfaction.

Product Quality

While some customers enjoyed the coffee and food, others reported stale donuts and poorly prepared drinks, indicating a lack of consistency in product quality.

Atmosphere

The ambiance received mixed reviews, with some customers appreciating the environment and others noting it as crowded and uncomfortable.
  • RP
    Rosario Palaguachi
    4 days ago
    5.0
    The best Dunkin in the area 🧡 👏
  • JA
    Jacqueline Agrusa
    Nov 14, 2025
    1.0
    I know they close at 12 but come on. I was walking my dog and we were passing this Dunkin’ Donuts at 12:05. The service window was open and the employee there refused to sell me a pup cup for my dog. Offered cash and he still refused Charlie, which is a 1 year old Golden Doodle who whenever he sees a Dunkin’ Donuts sign tries to drag me there for a pup cup. No heart, Charlie was definitely sad and didn’t understand why.
  • SR
    Sylvia Rivera
    Nov 11, 2025
    5.0
    We just went for BR ice cream
  • KN
    Keith Najdek
    Nov 7, 2025
    1.0
    Garbage all over the floor, especially at night. Disgusting place!
  • AM
    Adriel Muñoz
    Sep 23, 2025
    1.0
    Absolutely Horrible Service – Never Again! I went into Dunkin’ today and placed a big order, including a dozen donuts. Guess what? They didn’t even have the donuts I wanted. Fine, that happens sometimes. But when I asked them to simply refund me and only charge for the products they actually had, the worker flat out refused. I even tried to be reasonable and suggested a fair exchange: two pre-pack ice creams that cost the same (and I was even willing to pay the difference if needed). Again, a straight-up “NO.” Zero flexibility, zero customer care. What made it worse—and honestly disgusting—was that the worker had just come out of the bathroom, went straight to handling donuts without gloves, and still expected me to accept the order. That is absolutely unhygienic and unacceptable. In the end, I walked away without taking anything, yet the charge is STILL sitting on my account. Unbelievable. I am shocked at the arrogance, the lack of respect for health standards, and the complete absence of basic customer service. If this is how Dunkin’ is training their staff, they seriously need to rethink their priorities. I will never be coming back, and I recommend everyone think twice before spending their hard-earned money here.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Union City, NJ?

Dunkin' in Union City, NJ is open daily from 4:30 AM to midnight, including weekends.

Can I order ahead using a mobile app for quicker service at this Dunkin'?

Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.