Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers consistently praised the staff for being friendly, attentive, and helpful, with specific mentions of employees like Emma, Naomi, and Rosa.
Food Quality
The food received high marks for being delicious, fresh, and well-prepared, with many customers expressing satisfaction with their meals.
Cleanliness
The restaurant was noted for its clean and organized environment, contributing positively to the overall dining experience.
Timeliness
Many reviews highlighted the quick service and timely delivery of food, enhancing customer satisfaction.
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Forever Dee
6 days ago
5.0
Naomi took our order, usually I take out but it was so clean and the atmosphere was nice and I sat in ate. I ordered the cheesy Mac smash it was so good with the sweet potato waffle fries honestly 10/10 highly recommend, definitely will be returning.
CG
Camie The curly girl
Feb 7, 2026
5.0
The Totowa Smash Burger location ,has a lot of room and is very clean( even the bathroom). The service was top teir. A nice young lady named Genesis assisted us, she was very well versed on the menu selection. She was patient while we asked question about new items. Our food arrived fast and was hot and tasty. We Will go back to this location again.
JR
Joel R
Feb 6, 2026
5.0
Gena was amazing! From the moment we walked in, she was friendly, attentive, and made sure everything was just right. She explained the menu clearly, checked on us without being overbearing, and had a great attitude the whole time. Our food came out hot and exactly how we ordered it. Customer service like hers really makes the experience better. Smashburger is lucky to have Gena—definitely hope she’s working the next time we come back!
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reema ibrahim
Feb 4, 2026
5.0
The burgers are amazing ,🤩 hands down🙌 the best after-school lunch spot! I brought my friends and their kids, and everyone loved it. Plus, kids eat free on Wednesdays, which is a huge bonus for families. We’ll definitely be back! Naomi was the best helping us through the order we where more then 10 with kids she wasn’t bothered and was very friendly especially with all the kids and noise they made will definitely recommend to all my mom friends
MK
Mikail Kivanc
Feb 2, 2026
5.0
Shoutout to Gena at Smashburger for making our lunch awesome! It was super busy, but she handled everything with a smile, was incredibly patient with our questions, and got our food out fast. It’s rare to get such personalized, friendly service at a fast-casual spot. Will definitely be back!