Dunkin'

Reviews

• JJ

  Jordan Jordan

  4 days ago
  1.0
  The staff's treatment was extremely poor.
• PK

  Peter Koczarski

  Jan 29, 2026
  1.0
  Bad customer service and frequently don't have items I order.
• NS

  Nesma Saber

  Jan 7, 2026
  1.0
  The drive thru was open and they didnt answer the speaker quickly so all i said was Hello Hello and he answered saying can give me a moment i said okay and he gave me my drink with pee in it because we tasted it and it had foam on top in a Refresher!!!!!!! This is beyond unacceptable and disgusting!
• MI

  Mohammed Islam

  Jan 2, 2026
  1.0
  I ordered a capo and asked for very little milk, it was filled with milk to the brim. I asked if it can be remade and all they did was dump half of it out thinking I won’t notice. I also tried calling to ask but the number online on all platform goes to a non working magic box number. This is the worst experience I had in the new year smh.
• SK

  Sun K

  Nov 13, 2025
  1.0
  **UPDATED REVIEW** I reported this issue to the corportate and the actual manager 'Millie' reached out to me and apologized about the issue. She said she did not work at that time when I had an issue. One of the worker said the older lady who made my coffee is the manager and her name is Millile but she is not a manager. All of their employee were not paying attention and handled unprofessionally. Hope the manager train them better for their business. *********************** Original Reveiw Since I live close by, this location was my go-to place for ordering breakfast, donuts and coffee for many years. However today, 11/13/2025 they become a terrible dunkin location and I will never go back there again. I ordered the hot medium latte which is my go-to drink and I picked it up by drive-through. When they handed over the drink, I immediately noticed the weight is less than usual. Since I was in the car and there were cars behind me so I coudln't do anything. When I get home, I measured the drink right away, it was 10.80 oz. I looked up the info online and I found the medium hot drink size supposed to be 14oz. It is 90.71g differences. I brought it back to them and explained this issue. NONE of them was appologtic even the manager name 'Millie'. One of the employees named 'Alex' said he doesn't see any problem for serving me in a very rude and unprofessional way. He confidently said they shouldn't know how many ounces for each cup size which I could find very easily online by standing there. But they didn't want to bother themselves to look into it and gave me very terrible attitude. The manager made me a new drink and I brought it back home and I measured again. It was 14oz. This is SCAM. I paid for medium size but they gave me wrong amount(more like small size) in a medium cup. You might think it is not a big deal but IT IS. I have no idea how many times they tricked the customers by doing this. I am not sure the owner instruct them this way or All employees are just incompetent. Please be aware of Totowa Minisink Dunkin is doing the SCAM to customers.

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