Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported poor service, including rude staff and incorrect orders.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.
Cleanliness
Some customers praised the cleanliness of the location, while others reported unsanitary conditions.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times, especially during busy hours.
Product Freshness
Feedback varied on product freshness, with some customers enjoying fresh items while others received stale or reheated food.
NA
Nicole Altamirano
Feb 17, 2026
2.0
I ordered a small iced caramel latte and there was no coffee in it, just milk and caramel. I also ordered donuts, you can clearly see they are not fresh.
JP
Jason Plata
Jan 31, 2026
3.0
Getto service. Service has attitude. Uncomfortable to appreciate.
DG
DARLENE GRAHAM
Jan 29, 2026
2.0
Got you — here are three versions you can choose from, depending on how strong you want it to sound:
---
⭐ Google Review (Balanced & Professional)
At least twice a week I visit this Dunkin’, and unfortunately the customer service is consistently poor. I ordered a tea with cream and sugar, and once again there was no sugar. On cold days, you just want a warm drink made correctly, but instead I wasted $3.30 on tea I couldn’t enjoy. The person taking orders is never pleasant, and it feels like there’s no care put into customer service. Something really needs to change.
---
⭐ Short Version (Straight to the Point)
I come here at least twice a week, and the service is always unpleasant. My tea order is often wrong, and today there was no sugar after I specifically asked. On a cold day, that’s frustrating—especially when you pay $3.30 for something you can’t enjoy. The staff attitude needs improvement.
I visit this Dunkin’ Donuts at least twice a week, and the customer service continues to disappoint. I ordered tea with cream and sugar, and once again there was no sugar. It’s cold outside, and all you want is a properly made hot drink. Instead, I wasted $3.30 because my order wasn’t done correctly. The person taking orders is never pleasant, and it feels like customer service is not a priority here. Management really needs to address this.
This is drive through order I did today .
MD
Maritza Diaz
Jan 13, 2026
3.0
Drive through was crazy slow and then tried to use rewards and the guy at the window scanned it but then told me it wasnt valid for what I got. Tried to use it and now its not working.
ZU
Zaria Underwood
Nov 8, 2025
1.0
11/8/2025 ——Placed an online order at 10:04pm arrived at 10:05pm. Location closes at 11pm so I arrived at a decent time. Pulled up to the speaker and waited for someone to answer…Nothing. I was sitting at the speaker for 5 minutes saying hello….Nothing. So I pulled up to the window. No one in site. I knocked on the window…Nothing. I even called the number posted, heard the phone ring but no one went to answer it. I was waiting for a good 10+ minutes but since I have to work tonight at a certain time I had to leave. I did not receive my order that I paid for at all. I also noticed a car ahead of me leave as well with no order.
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: