Chipotle Mexican Grill

Reviews

• IC

  Imon Chatterjee

  2 days ago
  1.0
  We went to get our usual chicken bowls at 5:45. In general this location is always out of Ingredients. Today the server told me they were out of fajitas and could not make any more. When I insisted, they asked us to wait. After about 7 mins, the fajitas were ready. The server then proceeded to fill the bowl almost up to the top with White rice followed by 2 tablespoons of beans and 2 tablespoons of chicken. The chopped tomatoes were extremely watery and literally had to be fished out of the container. This particular location is such a mess it makes me wonder why the brand doesn’t choose to do anything about it. It’s ridiculous. The staff couldn’t care less.
• MD

  MorkTheGreat Super duper

  2 days ago
  1.0
  My burrito wasn’t wrapped properly and everything fell out. I got barely any protein and the ingredients weren’t spread.
• MH

  Meraj Hassan

  3 days ago
  1.0
  worst Chipotle I have ever visited the staff acts like they're working for free. very slow. it took me 45 minutes to get to the front of the line, not even the busiest time. it was around 2:00 p.m. Post lunch that says very ridiculous service. i would never visit it again
• MW

  Mike W

  6 days ago
  2.0
  Rude staff. Eye rolling & glares at customers. This location is the epitome of how basic customer service sucks these days. One lady in particular seemed to be projecting all her life’s woes on the customers. Has been a pattern the last few times at West Orange Chipotle, as well… better to go to an actual Mexican restaurant where you may pay a little more but they’re glad to see & serve you. Or go to Jersey Mike’s or Chick-Fil-A where they have higher quality staff and you aren’t made to feel like an inconvenience just being there.
• JC

  Jonah Crosby

  Dec 28, 2025
  1.0
  I'd been going to this chipotle for months, and rarely had issues, however today when I went to pick up my to go order, I watched one of the employees make 2 takeout orders with next to zero regard for sanitation standards. The first order this employee made, they leaned over the counter where their apron proceeded to touch the bowl (which had sour cream), and get said sour cream on their apron. They looked down, acknowledged that their apron had touched the sour cream on this person's bowl, and then continued making the order and place it on the to go rack. Then this employee made my order. I watched them throw out some printer paper, push the printer paper down into the trash bin, and make my order WITHOUT changing their gloves, and place it on the rack. I will not be eating at this chipotle again for the foreseeable future.

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