Dunkin'

Reviews

• AH

  anibelka hernandez

  Nov 14, 2025
  2.0
  I visited this Dunkin’ on the morning of November 14, 2025. There was a huge line, and I ordered a medium hot latte between 8:50 and 9:00 AM. I specifically asked for cold foam on my hot latte because sometimes their lattes are too dark and taste like leftover espresso. After waiting 15 minutes, I received an iced latte with cold foam and almond milk instead of my hot latte. I was already late for work, so I took it anyway—but it tasted awful, like watered-down coffee mixed with overnight cold brew. Later that afternoon, I returned to the same Dunkin’ to address the issue. Unfortunately, the woman taking my order had a very strong spanish or indian accent, and I couldn’t get her name. She wouldn’t let me explain calmly and kept yelling, “yes yes yes whatever you say, come up to the window!” even as I tried to explain what happened. I didn’t have any attitude—I was trying to be calm—but it felt very unfair to be treated that way. Thankfully, at the window, a young lady named Hania (or Jania/Tania) re-made my drink correctly she is the reason why i gave this place at least 2 stars otherwise it would be a ZERO, she was soooo nice, accepted feedback, and was extremely polite. She handled the situation professionally and deserves recognition—if she worked at any store, I’d trust her to run it. If you go to this Dunkin’, ask for her—she won’t mess up your drink.
• WW

  Wayne

  Oct 14, 2025
  1.0
  The manager discriminates against his customers. He decides who is allowed to sit and eat their food and who has to take it to go. Also, the next time you use the restroom, as the manager, you should really wash your hands!
• NN

  NoxOnWood

  Oct 4, 2025
  1.0
  Came here for a quick bathroom break before continuing my drive. Not allowed to use the bathroom *until* I pay? The bathroom is locked until you but something.
• GB

  Gina B

  Sep 30, 2025
  1.0
  Every time I come here they mess something up. They burnt my food, forgot to add flavoring to my drink, and made my large a small in a large cup. I only went there because it’s closest to me. The people who work there argue about nothing being wrong with my order until i show them and even then they talk about me while they just make another crappy drink. Super rude staff.
• KC

  krista cagno

  Sep 29, 2025
  1.0
  I used to go to this dunkin very often until this morning. I received my coffee took one sip put it in my cup holder picked it back up seconds later and all I saw was ice then I felt coffee dripping on me, the cup had a crack in it and all my coffee was now in my cup holder. I couldn’t go back right away because I was on my way to work so I stopped in after work and told them what happened they instantly blamed me and my cup holder saying there was something sharp in it (there wasn’t). She continued to argue with me for a long time saying they always check the cups and it’s my fault meanwhile I get a coffee from them almost everyday and this has never happened it was not my cup holder. Absolutely ridiculous!!!!! I paid $5 for a coffee that I didn’t even get to drink because of the crack yet the worker argued with me saying it’s not her problem because it’s my cup holders fault! I will NEVER be returning to this dunkin!!!!

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