Five Guys

Reviews

• MR

  Mark Richardson

  Jan 28, 2026
  3.0
  My aunt is in an assisted living residence across the street from this location. Today was the 3 rd time I ordered online from this location for my aunt, my wife and I during our visit. Today I forgot to order the soda for our meals. When I arrived to pick up my order, the order was not yet ready ( I arrived, early not the fault of the restaurant.) While waiting I went to the ordering station to get 2 small soda cups. As I reached for them the woman initially interacted with, she appears to be in charge, shouted “you didn’t order soda so you can’t have any cups”. Fair enough, but I told her I would be adding 2 bottles of coke to my order. She rang up the $8 charge and I paid. Since we would be sharing the 2 16oz bottles between the 3 of us reached out to get 2 small cups. She out her hand over the stack of cups and said “these are paid for cups”, you can’t take them. I’ve taken 2 cups the previous 2x to split the soda and was never refused. Even for take out i add a 15% tip. The other staff from this restaurant had always been efficient and professional. The foods been very good too. Just did appreciate her making me feel like a thief is all.
• MM

  Moe

  Jan 26, 2026
  1.0
  Dear Five Guys Management, I am writing to report a serious food safety issue related to an order placed at your Eatontown location on Tuesday the 20th. Three people, including myself, ate food from this order. Shortly afterward, all three of us became very ill. We have experienced severe diarrhea and stomach pain lasting four days. My symptoms were serious enough that I had to see a doctor. During my visit, the doctor informed me that I am not the first patient he has treated who became sick after eating at this location, which is extremely concerning. This situation has caused significant physical discomfort and disruption to our daily lives. Food safety should be a top priority, and I am very worried that there may be improper food handling, storage, or preparation practices occurring at this restaurant. I request that this matter be investigated immediately. I would also appreciate a response regarding what steps will be taken to address this issue and prevent others from getting sick. Please take this complaint seriously, as this is a health matter. Sincerely, Moe
• CC

  Chris

  Dec 17, 2025
  1.0
  Said opened until 11pm and its 9:18 and is closed on a wednesday.
• JC

  Jennifer Ch.

  Nov 25, 2025
  5.0
  Great french fries, love the lettuce wrap burgers!
• EE

  Edhead

  Sep 10, 2025
  3.0
  Great food and service, but the cost is just too high for what you get.

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