Chipotle Mexican Grill

Reviews

• KS

  Kris & Joe Spitale

  Feb 22, 2026
  1.0
  This is the worst food establishment within 5 miles. Maybe 10! I’ve been dealing with it because we like the food, but now that I’m aware there is another location close by, I’ll never go back to Shrewsbury again. Today was the straw that broke the camel’s back. My kids and their friends ordered their food and attempted to pay cash only to be told the store couldn’t make change, so a $16 meal would now cost $20 since a $20 bill was all they had. Not all kids carry cards. There is a sign stating they can’t make change but young teens are not the best at noticing these things. I asked the cashier what the problem is (bc this “change” issue has been a thing there for about 3 weeks) and she said there’s a shortage of singles. So I told her she needs to give the kid something to make up for the $4, so she gave her a $2.75 bag of chips. Better, but still a ripoff. This location has crazy staff turnover. One of the managers there is rude and couldn’t care less abt customer svc. The tables are always dirty, the front door doesn’t work, and they can’t even wrap a freaking burrito properly! How are they still in business? I hate writing reviews but I attempted to get this info to the Shrewsbury location to no avail.
• RA

  Roman Ali

  Feb 17, 2026
  1.0
  This has to be one of the worst chipotle stores in Monmouth County everything about this place screams health code violation it’s concerning and I don’t know how this place is even allowed to be running . To start when you enter the restaurant it’s dirty, tables chairs drink station cutlery everywhere just dirt.and the atmosphere matches the customer service every time I come it’s like a ghost town no employees to be found you literally have to wait 10 minutes before somebody decides they wanna actually work.every employee I’ve seen in the past 5 times I’ve been here had been rude and lacked the ability to serve the mediocre food with a smile. I don’t recommend coming after 5 o’clock there’s never no rice chicken steak queso guacamole cheese lettuce and if there is food it’s crunchy burnt and salty. If you could I would skip this circus and go to red bank or the one by the Monmouth mall.
• KD

  Kevin Dunn

  Feb 12, 2026
  2.0
  I've tried this place 5times and never again. You can walk in and can stand at the counter for 5mins until somebody finally pulls themselves away from the group yap session. And the attitudes almost like it's a bother bc you are there ordering food around 830/9pm. 2 of the 5times they were out of brown rice and simply wasnt making more. it was 830pm.
• RM

  Rina M

  Jan 6, 2026
  1.0
  i hate this chipotle. every time i go through the drive thru lane there’s an issue. either they can’t hear me, forget something, have attitude, can’t speak english, etc. i’m not even racist i’m literally hispanic but like cmon if you can’t speak english at all why work a customer service job. the girl said my order wasn’t ready when on the app it said it was. so i waited 20 minutes after my order was supposed to be ready, i get my food and everything is cold. it definitely was ready and she didn’t know what she was talking about. it’s unfortunate this is the only chipotlane in the area. i also wouldn’t wanna go inside this establishment regardless. food portions are fine i guess. food quality is normal average chipotle.
• LA

  Luna AG

  Dec 16, 2025
  1.0
  I was there yesterday 12/15/25 at 4pm and I was waiting in line to order a burrito while they were making the burrito the girl who's in charge didn't even get half way done making it and she literally walked off while her coworker was ringing someone up. I felt bad for the guy because he was the only one ringing costumers and making burritos.

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