McDonald's

Reviews

• MJ

  Michal Juzwiak

  Mar 31, 2026
  1.0
  I had one of the most upsetting and unprofessional experiences I’ve ever encountered at this McDonald’s today at 1:50 pm. I was in the car with my two young nieces and my nephew when I placed an order at the drive-thru. Everything appeared correct on the screen when I ordered. However, when I got to the window, items I had ordered were missing, and something I never ordered was added. I calmly and politely explained the issue, expecting a simple correction. Instead, I was told I needed to go back around and reorder—despite being in a rush with small children in the car. I asked them to simply remove the incorrect item and provide the missing kids’ meal I had already ordered. At that point, another employee came over, threw the receipt into my car, and loudly said, “I took your order, I know what you ordered,” in a very aggressive and disrespectful tone. When I tried to explain again, she slammed the window shut and began yelling behind it. This behavior was shocking and completely inappropriate—especially in front of children. Another employee told me to pull forward and that a manager would come speak with me. I did as instructed, but no one came. I then called the store, hoping to resolve things calmly. The manager who answered was dismissive, rude, and unhelpful, insisting I had to go back around, reorder, and repay for food I had already ordered correctly the first time. When I asked to speak to the general manager, the situation escalated even further. He began yelling over the phone, repeatedly saying, “I don’t give out free food at my restaurant,” which was not even what I was asking for—I simply wanted the order I originally placed. When I asked for his name, he refused to provide it and hung up on me. I have never experienced anything like this. The level of disrespect, lack of accountability, and complete absence of basic customer service was appalling. What made it even worse was that my young nieces and nephew had to witness and hear this entire interaction. This was not just a mistake with an order—mistakes happen. This was a complete failure in professionalism, communication, and basic human decency. The refusal of a general manager to identify himself and handle a situation appropriately is unacceptable. I left feeling frustrated, disrespected, and honestly sad that such behavior is tolerated—especially in a place that serves families and children.
• AT

  Andrew Torpey

  Mar 22, 2026
  1.0
  Forgot my fries and had to go back around the drivethru.
• RP

  Robert “Will” Powell

  Mar 7, 2026
  2.0
  Burnt chicken, limpy fries, worst sandwich assembly I've seen in a while. What out for quality at this location. If they drop the ball this much on a simple 3 part meal, one wonders what else is going on?
• JB

  Jack Bruce

  Mar 3, 2026
  3.0
  Normal McDonald's clean and good food
• NM

  Neal Moore

  Jan 23, 2026
  4.0
  Rock and roll mcdonalds

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