Jimmy John's

Reviews

• GG

  Guccio Gucci

  Feb 14, 2026
  1.0
  I’ve been a loyal fan of Jimmy John’s for years especially the locations in Hoboken and Jersey City, so I was genuinely shocked by how bad the Secaucus location was. First red flag: it’s merged with a Dunkin’ donuts. I never thought sandwiches and donuts belonged under the same roof, and unfortunately the execution proves it. The place felt disorganized from the moment I walked in. There was one single employee handling everything, making sandwiches, taking counter orders, and managing drive-thru orders. The wait was nearly an hour. I actually had to say something just to be acknowledged. That’s completely unacceptable. Then it got worse. The bread came out burnt. After I ordered, I was told they were out of key ingredients. Why wasn’t that communicated upfront? And the sandwich-making station was completely blocked off from view, which only made me question what was going on behind the scenes. Transparency matters, especially when it comes to food prep and cleanliness. When I finally got the sandwich, the first bite literally scraped the roof of my mouth from how over-cooked the bread was. Why didn’t they throw the bread put?!? Later that day, I felt sick and had stomach issues. Whether it was the quality of ingredients or poor handling, something clearly wasn’t right. Paying nearly $20 per sandwich that’s burnt, incomplete, and leaves you regretting the meal is absurd. This was, without exaggeration, the worst experience I’ve ever had at what used to be a reliable sandwich chain. If this location represents the brand now, that’s incredibly disappointing. I won’t be back. The health inspector should make an surprised inspection.
• CO

  Ciarra o

  Jan 16, 2026
  1.0
  Horrible service customer service, stale bread Who is running this establishment???
• JC

  Javier Cepeda

  Dec 26, 2025
  2.0
  I ordered it online 25 minutes before and it arrived and I hadn’t even started my sandwich The worst Jimmy John’s raw bread I’ve ever eaten
• SA

  Syed Ali

  Dec 25, 2025
  1.0
  I waited for ten minutes for my order, but the associate at the counter informed me that the kitchen closed at 3:45 PM. This is unacceptable customer service.
• NT

  Nhung Thanh

  Oct 3, 2025
  5.0
  The service felt genuine.