Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and often making mistakes with orders.
Food Quality
Many customers reported issues with food quality, including stale or poorly prepared items, leading to dissatisfaction.
Order Accuracy
Frequent complaints about incorrect orders and items missing from orders were noted, causing frustration among customers.
Speed of Service
Customers experienced long wait times both in-store and at the drive-thru, often with little acknowledgment from staff.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good coffee, indicating that experiences can vary.