Chipotle Mexican Grill

3.8
797 reviews
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Business Details

301 Mt Hope Ave, Rockaway, NJ
07866, United States
(973) 442-0900
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Rockaway Townsquare Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
301 Mt Hope Ave, Rockaway, NJ
07866, United States

Hours

Reviews

3.8
797 reviews
5 stars
388
4 stars
173
3 stars
68
2 stars
40
1 star
128

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food freshness, including wilted ingredients, hard rice, and even foreign objects found in meals.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Multiple customers noted the restaurant's lack of cleanliness, with dirty tables and unsanitary conditions reported frequently.

Portion Sizes

Several reviews mentioned that portion sizes have decreased, leading to dissatisfaction among customers.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary.
  • AG
    Abhinav Goyal
    Nov 16, 2025
    1.0
    Got veggie bowl, rice was almost raw, very undercooked
  • SM
    Samantha Mulroony
    Nov 12, 2025
    1.0
    I used to come to this Chipotle all the time when I use to work at the mall, but this location has really gone downhill compared to others. I got food poisoning after an eating a quesadilla from here two days ago — woke up nauseous, ended up vomiting and sick for over 24 hours. I’ve never had that happen at any other Chipotle. Really hope management checks food safety here.
  • CG
    Chelsey Gaworecki
    Oct 20, 2025
    1.0
    I just got the most disgusting salad at this chipotle. I'm 9 months pregnant and was very much looking forward to treating myself to a salad from Chipotle. I saw that the person making the salad put very little lettuce in it and when I got home and began eating it, I understood why. The lettuce was extremely wilted like when you leave a container of spring mix in your fridge for too long and it starts turning into water and gets extremely soft and gross. I really can't believe someone could look at a pregnant customer and serve food to them like that. They must not care. Needless to say I could not eat the food and will not be back at this location or maybe any location again.
  • DF
    Dylan Faust
    Oct 15, 2025
    1.0
    Press has been broken for over a week,No burritos,No soft shell tacos,No word of when it will be working again either.
  • SN
    shawn nelson
    Oct 9, 2025
    5.0
    The entire team is absolutely incredible especially the management team , I eat here daily and they are extremely kind , food is always fresh and portions are always plentiful . The only location I go to !
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address and location of Chipotle Mexican Grill in Rockaway?

Chipotle Mexican Grill is located at 301 Mt Hope Ave, Ste 2067A, Rockaway, NJ 07866, inside the Rockaway Townsquare Mall near Macy's and Red Robin with both exterior entrance and mall access.

What are the operating hours of the Chipotle in Rockaway Townsquare Mall?

The restaurant is open every day from 10:45 AM to 11:00 PM.