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Brand Certified

Chipotle Mexican Grill

3.8
(817 reviews)
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Business Details

301 Mt Hope Ave, Rockaway, NJ
07866, United States
(973) 442-0900
https://locations.chipotle.com/nj/rockaway/301-mt-hope-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1810
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About

Mexican Restaurant
Chipotle Rockaway Townsquare Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
301 Mt Hope Ave, Rockaway, NJ
07866, United States

Hours

Reviews

3.8
817 reviews
5 stars
393
4 stars
175
3 stars
72
2 stars
45
1 star
132

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, overflowing trash cans, and unsanitary conditions in the restroom.

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were numerous complaints about food quality, including cold food, undercooked rice, and issues with food safety.

Portion Sizes

Several customers noted that portion sizes were smaller than expected, with some feeling shortchanged on protein servings.
  • MV
    Mary Vargas
    Feb 18, 2026
    3.0
    Restroom smells horrible. In a food court that is unacceptable.
  • AB
    Alec Bongiovanni
    Feb 13, 2026
    1.0
    Honestly this isn’t the first time it’s been bad the had no white rice 2 hours before closing .We waited for 15 minutes and it ended up being half an hour and no rice.The employees are incredibly lazy and don’t care about the customers.Only this Chipotle .All the employees were eating while we tried ordering too
  • CR
    Carli Van Riper
    Feb 7, 2026
    2.0
    Ordered a catering order was a mistake… waited for over an hour from the time it was supposed to be ready. This place is always so disheveled, and I will not be coming back.
  • II
    iShxrpz
    Feb 1, 2026
    1.0
    I always order takeout at this location and it’s always 20+ minutes plus the pickup time, no sense of urgency at this location, On top of always messing up one of the bowls in my order
  • BF
    Barry Fitzpatrick
    Jan 16, 2026
    5.0
    Generally good the last time we were there we left before ordering the server kept touching her face and then handling the food big no no in my book the bathrooms generally need to be better cleaned and monitored fyi I do plan to go back but I think it needed to be said and hopefully addressed
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Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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