Chipotle Mexican Grill

3.8
807 reviews
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About

Mexican Restaurant
Chipotle Rockaway Townsquare Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
301 Mt Hope Ave, Rockaway, NJ
07866, United States

Hours

Reviews

3.8
807 reviews
5 stars
390
4 stars
174
3 stars
70
2 stars
43
1 star
130

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and overflowing trash cans.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, wilted lettuce, and instances of food poisoning.

Service Issues

Customers frequently experienced poor service, including incorrect orders, rude staff, and long wait times.

Portion Sizes

Many reviews noted that portion sizes were smaller than expected, with complaints about skimping on protein.

Management Concerns

There were complaints about management's lack of responsiveness to customer issues and poor handling of food safety concerns.
  • HR
    Hannah Rowan
    4 days ago
    3.0
    The food is great but they need to clean the tables, empty the trash, and sweep the floor more often. There wasn't one clean table in the place. The trash was overflowing. There were plenty of workers there. It doesn't inspire confidence in the safety of the food.
  • TT
    Thomas
    6 days ago
    2.0
    Second occurence with this location. Probems occur and I don't like to leave bad reviews for one bad incident. This is the second bad incident at this store while the same manager is on duty. Around 6:00 PM Tuesday 1/6/26. Waiting on an unneccessarily long line because they have one person preparing meals while two others stand at the register doing nothing. We finally make it through the line only to find nearly all the tables are filthy, most of the juices at the juice station are empty, and the manager is doing nothing about it. While eating the prep line clears, we finish our food only to find all of the gargage cans overflowing while three people are standing at the register doing nothing while the manager sits at the table behind us eating chips as tables remain filthy and the garbage canse are overflowing. Sadly, Chipotle doesn't seem to care about feedback as we told them about the last incident and nothing has changed. Definitely seek out another Chiptole store.
  • ZS
    Zoila Solano
    Jan 3, 2026
    1.0
    If i could give it zero stars i would! Place is filthy, food is cold and the guacamole is always horrible, and the customer service is non-existent! I don’t see this place being open for much longer.
  • PM
    P Myers
    Dec 15, 2025
    2.0
    What a filthy place. The NJ Health Department would give them a Orange Placard if inspection was held today. Trash all over the floor, trash cans overflowing, food at every seating area. 8 workers, 5 customers and cleanliness seems to be off no concern. Thankfully I have many years of experience eating in dumps, hellholes throughout the world. I was hangry and could also use a good cleansing so I braved it. I'm not joking about the trashyness though. A Orange New Jersey Health Placard is issued when a place is Conditionally Satisfactory. Meaning There are major violations or numerous minor ones that need immediate correction, but health department allows temporary operation. I honestly was l expecting a rat to walk out and start eating off the floor.
  • AR
    Anthony G. Rotolo
    Dec 15, 2025
    1.0
    Just threw a bowl into the bag I didnt get 10 feet out of the store before the bowl came out of the bottom of the bag. cashier threw it in the bag asked if I needed anything else and turned around. then when I came back in 20 seconds later and showed the guy he was basically like I dont know what your talking about. it wasnt worth my time or energy. not long after I realized I had barbacoa liquid all over my shoes and pants. super awesome experience.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address and location of Chipotle Mexican Grill in Rockaway?

Chipotle Mexican Grill is located at 301 Mt Hope Ave, Ste 2067A, Rockaway, NJ 07866, inside the Rockaway Townsquare Mall near Macy's and Red Robin with both exterior entrance and mall access.

What are the operating hours of the Chipotle in Rockaway Townsquare Mall?

The restaurant is open every day from 10:45 AM to 11:00 PM.