Customers consistently praised the exceptional service provided by staff members, particularly highlighting individuals like Jean, Katie, and Gilberto for their attentiveness and friendliness.
Food Quality
The food received high marks for being fresh, flavorful, and well-prepared, with many customers expressing satisfaction with their meals.
Cleanliness
While many reviews noted the cleanliness of the restaurant, some customers pointed out that tables and bathrooms could be improved.
Order Accuracy
There were mixed reviews regarding order accuracy, with some customers reporting issues with incorrect or incomplete orders.
JD
Jakob Daccarett
1 day ago
5.0
Wow what an experience, great food, great people. Juan and Alyson were just great
GP
Greta Pew
Jan 4, 2026
5.0
Great service and good! Katie & Edianly who works there was so nice and great!
EL
Elle Long
Jan 4, 2026
5.0
the employees are so great here! Allyson, edina lu, and katie were so lovely. The food was so good, 10/10 will be coming back.
KS
KYUNGHO SEO
Jan 3, 2026
5.0
The food is very fresh, delicious, and there are so many options to choose from.
PS
Pankti Shah
Jan 1, 2026
1.0
I don’t usually write reviews, but after my third bad experience at this location, I feel it’s important to share. Unfortunately, this visit was just as disappointing as the previous ones.
From the moment we approached the counter, the cashier, Katie, was rude and unprofessional. Basic customer service was completely lacking, and the interaction made us feel unwelcome.
In addition, the team behind the counter appeared undertrained, with visible confusion during service and little attention to cleanliness or efficiency. Several tables in the dining area were dirty and had not been wiped down, which is unacceptable.
I want to note that this is not a reflection of CAVA as a whole—the Paramus location is excellent, with friendly staff and a clean, well-run environment. This particular location, however, falls far below CAVA’s usual standards. Management needs to address staff training, customer service, and cleanliness immediately.