Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Absolutely the worst experience I’ve had at a Wendy’s. The management at the Route 46 location was extremely rude and had a very high level of attitude. It’s honestly hard to understand how a franchise allows people like this to represent their company.
A manager denied a teenager a single sauce packet unless he paid 50 cents, even after he had already made a purchase. She made a point to loudly say she could “lose her job over 50 cents,” which was completely unnecessary and unprofessional.
When it came time for me to place my own order, I was also told I had to pay for a packet of hot sauce. The interaction was so unpleasant that I canceled my order entirely.
Customer service was nonexistent, and the attitude from management was unacceptable. Management at this location needs serious retraining on how to treat customers.
Date & Time: 1/8/26 at approximately 1:20 PM
Unfortunately, I did not get the manager’s name before canceling my order, but the date and time should help identify who was on duty.
I strongly advise staying away from this location.
JF
James Fitzpatrick
Jan 4, 2026
2.0
This place has potential great location for a business. I must say I have lived in this area for 18 years. The place is truly hit or miss but the attitude on the staff can best be summed up as don't bother me. I speak both English and Spanish so not a language barrier just a general attitude of don't bother me. We went this morning for breakfast and the soda was flat. It's generally this kinda hit or miss which has me drive the extra time to go to the parsippany Wendy's
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